Job Title

Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. The position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations. Responsibilities Work both independently and collaboratively as part of a dynamic team. Use outstanding telephonic communication abilities to explain complex concepts clearly to a diverse member base. Demonstrate superior problemsolving capabilities and organizational acumen to address challenges effectively. Benefits Earn $24 CAD per hour Minimum commitment of only 15 hours per week, you can work more hours if you want to. Make your own flexible work schedule anytime: Monday to Friday: 5:00AM9:00AM EST Thursday and Friday: 8:00PM12:00AM EST Saturday and Sunday: 5:00AM10:30AM EST Gain indemand experience in both healthcare and tech and build your resume with industryrelevant skills in virtual healthcare, patient communication, and crisis handling Requirements Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs. Exemplary organizational skills, adept at managing multiple competing priorities in a highpaced environment. A keen ability to adapt to new processes and thrive in a fastpaced work environment. Bilingual English and French, is a requirement #J-18808-Ljbffr