Job Title

About TelMAX Inc. Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21 st century alternative to traditional telecom networks. Recognized for four consecutive years as Canadas Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario. FIELD SERVICE TECHNICIAN Your Position & How You Will Contribute Reporting to the Field Operations Manager, the Field Service Technician will work both independently and in a team environment to provide outstanding client support to telMAXs residential and business customer base. telMAXs mission is to provide homes and businesses with exceptionally reliable, fast, secure and affordable fibre Internet, TV, and Phone Services at the same time as providing our customers with the best possible support. The Field Service Technicians primary responsibilities include installation, maintenance, troubleshooting and repair services on telMAXs fibre Internet, TV, and Phone services using the latest in systems and cuttingedge technology. Responsibilities & Key Duties Deliver an outstanding, professional customer experience at every visit. Install, maintain, and repair fibre-optic Internet, TV, and Phone services in residential and business settings. Diagnose and resolve issues with FTTH (Fibre to the Home) systems, fibre splicing, and customer premise equipment. Set up and support streaming and smart devices (Chromecast, Apple TV, Amazon Fire Stick, Android devices, etc.). Respond to service events identified by our Customer Support Centre and accurately document all troubleshooting steps. Stay up to date on telMAX products, systems, and network changes through regular training and handson learning. Follow all telMAX and Provincial Health & Safety policies and procedures. What You Bring Installing, maintaining, troubleshooting and repairing fibre optic services & devices. Troubleshooting and connecting customer streaming devices (e.g. Chromecast, Apple, Android, Amazon Stick) & cable modems. Microsoft Office applications (Word, Excel, Outlook). Incident management. Experience in Cable Splicing. Troubleshooting in FTTH networks, coaxial cable plant, and headend facilities. Have the ability to distinguish colours. Experience Minimum 2-5 years of experience in a field service role. Ideally, the applicant will have some experience in engineering, networking and/or telecommunications. Must be available to work weekends, evenings, holidays, and be able to work in all our current and future build areas. Must be flexible to work rotating evenings, weekends and on call shifts. And must be able to work efficiently in any weather condition. A valid G class Drivers License with a clean driving record. Education High School Diploma required. College Certificate or equivalent training in Telecommunications, Networking, or Electronics preferred. ImPACT Values Performance & Commitment Agility & Collaboration Customer Centricity Trust & Integrity Why You Should Join TelMAX We are a growing, dynamic organization We offer a competitive variable compensation package Hybrid positions Benefits (Medical, Dental, and Vision) Health Spending Account (HSA) RRSP matching program Equity Statement telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment. #J-18808-Ljbffr