Job Title

Store Manager - Waterloo-Wellington area Location: Waterloo-Wellington area Deadline to apply: Tuesday, February 16th, 2026 Interview Plan Ever wondered what its like behind the bubbles? #lushcareers Lush North America has been creating fresh and handmade cosmetics for the past 20 yearskeeping our customers bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program. We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Store Manager As a Lush Store Manager, you are a true leader who embodies our core values in everything you do. Whether youre interacting with customers, motivating your team, or making important business decisions, you keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. As the Store Manager, youre responsible for: Recruiting your team Training and developing your management team Training and developing your team on brand, product, and service You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. Its also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. Youll lead your team to greatness, continually assessing your own performance and seeking feedback, resources, and opportunities to grow and develop. Responsibilities: Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day. Building the Brand: educate customers and staff on brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through shop and community initiatives. Product Passion: deepen product knowledge through ongoing learning and make informed product recommendations for every need. Driving Sales: demonstrate business acumen and understanding of metrics by developing and executing plans aligned to the business strategy to achieve short- and long-term goals and improve KPIs. Leadership Practices and Staff Development: coach and develop your team with development plans, ongoing learning, feedback, and motivation. Diversity, Equity, Inclusion, and Belonging: actively maintain a diverse team and an inclusive environment by prioritizing DEIB training and initiatives and collaborating with your team on solutions that promote equity and belonging. Engagement and Performance: balance analysis, experience, and perspective when addressing performance concerns and create action plans to improve staff engagement with empathy. Recruitment and Selection: form teams with diverse styles and perspectives and promote equal employment opportunities through transparent interview and promotion processes. Operational Excellence: Policies and Procedures: prioritize shop compliance and ensure staff complete training and follow company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communication within budget. Stock and Inventory: train and equip the team to manage ordering, rotation, waste, and inventory using reporting tools within budget. Visuals and Merchandising: create and execute merchandising plans, train the team, and maintain a clean, visually appealing environment that aligns with standards to drive sales. Scheduling, Time, and Attendance: ensure adequate staffing at peak times, manage breaks, and stay within labor budget while ensuring payroll accuracy. Qualifications: Required: 3-5 years managing in a retail environment Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management Excellent listening and communication skills Excellent analytical, critical thinking, and troubleshooting skills Excellent organization and time management skills Strong customer service, supervisory, and sales skills Knowledge and interest in skincare, natural beauty, and ethical business Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends Preferred: Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback Strong track record of developing retail staff careers Proficient in Excel, Microsoft Office, and adaptable to other systems as required Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages Equal Opportunity Statements Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction. $54,900 - $54,900 CAD Best of luck on your job search, and dont forget to follow us to learn more! Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our facilities are located on Indigenous lands and we are committed to reconciliation and respectful engagement with Indigenous communities. #J-18808-Ljbffr