Job Title

Craft Unforgettable Experiences Among the Vines Nestled among endless rows of vines and lush gardens, Good Earth Winery is more than just an award-winning destinationits a place where rustic elegance meets warm, heartfelt hospitality. From nationally and internationally acclaimed wines to farm-fresh seasonal cuisine, every experience here is crafted with passion and care. Whether youre serving guests in our restaurant, guiding visitors through wine tastings, supporting special events, or helping create unforgettable banquets, your role is essential to bringing the Good Earth story to life. As part of Carmens Groupan entertainment and hospitality leader with over 40 years of creating extraordinary momentsyoull join a team dedicated to exceptional service, genuine connection, and creating memories that last a lifetime. If youre ready to grow your career surrounded by natural beauty and excellence, Good Earth Winery is the place to be. Why Work for Carmens Group? - Flexible scheduling - Career coaching & growth - Great Place to Work Certified (2022-2024) - Named Best Workplace in several award categories: - Most Trusted Executive Teams - Best Places to Work in Hospitality & Retail - Best Places to Work in Canada - Best Workplaces for Women - Best Workplaces for Mental Wellness - Perks & Benefits - Pay on Demand get paid when you need it - Global Hotel Discounts for your travels - Staff discounts at our restaurants - Employee Scholarship Program - Wellness programs & staff events - Clear opportunities to grow into leadership roles - Employee recognition programs celebrating your achievements and milestones - Referral bonuses when you bring great talent to the team - Safe, inclusive and supportive workplace culture Join a company that values your growth, wellbeing and passion - where your career is supported every step of the way. Position Details Job Type: part-time, permanent Vacancy: This position is being added to expand our team in preparation for the upcoming busy season and does not reflect a current vacancy Compensation: $20-23 per hour + applicable gratuities AI Disclosure: Your application will be reviewed by our hiring team we do not use artificial intelligence in the screening or selection of applicants for this position. What you will be doing: As a Hospitality Supervisor, you will lead with confidence, enthusiasm, and professionalism playing a key role in creating unforgettable experiences for every guest. Youll work closely with the Hospitality Manager and fellow supervisors to uphold industry-leading service standards while inspiring your team to deliver exceptional hospitality at every touchpoint. Your responsibilities will include: - Leading by example, demonstrating superior customer service and adapting seamlessly to guest feedback - Acting as an ambassador of the venue, confidently representing Carmens Group as the liaison between guests, management, and team members - Overseeing event and restaurant service to ensure timelines, schedules, and service standards are executed flawlessly - Coordinating clear, consistent communication between servers, bartenders, kitchen staff, and event teams - Greeting and hosting guests with warmth and professionalism, anticipating needs and resolving concerns with poise - Matre Ding and serving events, while assisting with event set-up, bartending, and operational support as required - Communicating special meal requirements, allergies, and guest preferences accurately to the kitchen and service teams - Supporting service flow, room readiness, and overall cleanliness throughout events - Assisting the Hospitality Manager with recruitment, training, scheduling, coaching, recognition, and team engagement - Supporting inventory management and ordering processes as needed - Contributing to a respectful, high-performing team culture where we lead by example and work together to achieve results - Exercising strong judgment and leadership in a fast-paced, exciting environment - Driving positive change and continuous improvement within the organization - Performing additional duties as required to support seamless event execution This is an excellent opportunity for a hospitality professional who thrives in a dynamic event environment, enjoys entertaining and weddings, and is passionate about leading a team to deliver extraordinary guest experiences. The Sparkle you Bring to Every Celebration - 2-3 years experience in banquet, catering, restaurant, or high-volume service environments - A natural ability to connect with guests and deliver outstanding hospitality - Strong communication skills and confidence interacting with both guests and team members - Proven ability to stay composed and effective in fast-paced, high-pressure situations - A guest-first mindset with a passion for creating memorable experiences - Leadership skills and the ability to support or supervise a team when needed - A polished, professional appearance and demeanor suited to upscale or formal events - Smart Serve Certification (Required) - Flexibility to work evenings, weekends, and event-based hours - Reliable transportation is required - A positive attitude, reliability, and a willingness to jump in wherever needed We are Carmens Groupa proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, were shaping the future of Southern Ontarios event and culinary sceneone unforgettable experience at a time. Are You Ready to Take the Lead? If you're a dedicated culinary professional who thrives under pressure and wants to be part of culinary excellence, this is your stage. Apply today and lets create something extraordinary together. Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview. #J-18808-Ljbffr