Job Title

Why Join Us? Welcome to Hilton Garden Inn Toronto Airport a modern, welcoming stay just minutes from Toronto Pearson International Airport. Were a hotel that thrives on connection, comfort, and doing the basics exceptionally well, all while keeping things friendly and guest-focused. Whether travelers are arriving, departing, or settling in for a productive stay, were here to make every moment feel seamless and stress-free. Our hotel is a natural hub for business and leisure travelers alike, blending smart design with thoughtful amenities. From comfortable, contemporary guest rooms to flexible meeting spaces, complimentary WiFi, airport shuttle service, and fitness and pool facilities, were built to support guests on the move without sacrificing warmth or personality. Behind the scenes, were just as committed to our people as we are to our guests. Were looking for team members who enjoy collaborating, take pride in great service, and bring positive energy to everything they do. Here, professionalism and approachability go hand in hand. We value inclusion, growth, and creating an environment where everyone feels supported, empowered, and excited to come to work. Were looking for a Complex Catering Sales Manager to join our team who is ready to roll up their sleeves, lead with heart, and help us build something exceptional. Why Youll Love Working With Us Heres whats in it for you A peoplefirst environment where respect, appreciation, and fun are part of the everyday A chance to work with passionate, likeminded team members Opportunities to grow, lead, and make a real impact in a fastpaced, globalfacing industry Annual Scholarship Opportunities (for you and your children) Annual Wellness Credits Donation Matching Program Volunteer Hour Rewards Team Member Referral Program Leadership Development Team Building Events Culture of Recognition Hotel Stay Discounts Your Role The Complex Catering Sales Manager is responsible for soliciting and engaging with companies and organizations to secure food and beverage sales, meeting space rentals, and ancillary services. This role ensures the seamless coordination and execution of events, delivering exceptional service while maximizing hotel revenue. The Complex Catering Sales Manager oversees the prompt, courteous, and efficient delivery of products and services to meet client needs and uphold the hotel''s profitability. The Complex Catering Sales Manager is primarily responsible for: Serve as the primary point of contact for clients from initial inquiry through post-event follow-up, ensuring a seamless and professional experience. Manage customer relationships by drafting proposals and contracts, responding to inquiries, and coordinating logistics for social and corporate events. Represent the hotel in all client interactions, conducting sales calls and meetings via phone or in person to secure group and local catering business. Create highly detailed and accurate Banquet Event Orders (BEOs). Support Food & Beverage Operations and Room Reservations teams by providing accurate event details, group block updates, and forecasts. Support cluster or portfolio hotels as required based on business demands. Manage deposit schedules, payment timelines, and outstanding client balances in accordance with hotel policy. Resolve billing discrepancies in partnership with Accounting to ensure transparency and exceptional post-event service. Prospect, source, and convert new catering business through proactive outreach, networking, industry events, and relationshipbuilding. Maintain accurate and detailed client records, communications, and revenue tracking within the CRM system. As this role supports a complex of two (2) properties, responsibilities may extend to supporting the Hilton Toronto Airport as required. In addition to the core job responsibilities, the Complex Catering Sales Manager will illustrate the ability and passion to: Live the corporate culture, personifying it in daily interactions with both guests and team members Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute What You Bring to the Table Experience in a similar role with a demonstrated track record of success. A degree in a relevant field is an asset. Strong knowledge of the local market. Indepth understanding of the hospitality industry. Flexibility to work evenings, weekends, holidays, and peak event periods based on client and business needs. Exceptional attention to detail, organization, and time management skills. Strong written and verbal communication abilities. Ability to manage multiple highpriority events concurrently. Strong negotiation, problemsolving, and customer service skills. Ability to lift up to 20lbs when assisting clients or supporting event setup. Lets Build Something Exceptional If youre ready to build your career somewhere that values teamwork, celebrates hospitality excellence, and believes a great guest experience starts with a great team, Hilton Garden Inn Toronto Airport could be the perfect place to land. In short, you want you to help us build something exceptional! This posting is for an existing vacancy. About Us Silver Hotel Group (SHG) is a familyowned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition. As we continue to grow, our mantra You Matter resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture. Help us build something exceptional! The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrierfree environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law. #J-18808-Ljbffr