Job Title

The New Business Medical Administration Specialist is a Subject Matter Expert role providing support to all operational teams within IIC New Business and Underwriting located in Kitchener, Toronto, Montreal, Halifax, India and Manila. This role will own both simple and complex medshare related cases and/or escalations; external phone call and written communication, audits, invoices, followups, and adhoc admin related functions, all while maintaining tight deadlines and SLAs. Position Responsibilities Handle endtoend medshare function (medshare send and medshare order) Researches and resolves medshare issues Recommend systems enhancements and other operational opportunities to improve operational efficiencies Analyze data, communicate findings to management, and offer recommendations Troubleshoot and/or assist in problem resolution of complex issues Contributes to the continuous improvement of business process Serves as internal SME to other roles for escalations, problem solving, consulting Serve as lead and/or liaison for departmental and crossdepartmental projects and participate in collaborative initiatives Support vendor management Facilitate problem solving and remedial action by collaborating with internal stakeholders Required Qualifications Postsecondary degree or comparable experience 3+ years of insurance experience: indepth knowledge of Manulifes suite of products Indepth knowledge of IIC operating systems, such as CLAS, CAPSIL 4.2, CLAS WORKBENCH, AWD, Arrow Technical knowledge: solid understanding of team processes performed in the business units such as Input, Issue, Case Coordination, New Business Support, Ezapp Admin, and Teleinterview with attention to administrative systems and downstream impacts to other areas Strong knowledge of Microsoft Office suite Preferred Qualifications Indepth knowledge of business requirements and compliance rules and regulations Ability to multitask and prioritize numerous responsibilities effectively Strong attention to detail and effective analytical and problemsolving skills Adaptability and flexibility: proven ability to quickly and easily adapt to changes within the business and organization Respond to challenges in a positive and productive manner Communications: excellent interpersonal, written, and verbal communication skills Innovation/creativity: ability to generate new and unique ideas, approaches, and solutions to problems and opportunities. Openly questions traditional assumptions Ability to research and investigate answers to questions, problems, and situations Team player: positively impacts team and interdepartmental relationships across locations, works to resolve conflicts, and collaborates effectively. Customer focus: excellent customer service skills with an ability to keep the customer as a priority when creating solutions. Willing to go the extra mile to resolve customer issues and help others see the importance of doing so. Manages own performance priorities and outcomes. Takes personal accountability when acting on all customer requests or issues. When you join our team Well empower you to learn and grow the career you want. Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words. As part of our global team, well support you in shaping the future you want to see. / Referenced Salary Location Waterloo, Ontario Working Arrangement Salary range is expected to be between $43,875.00 CAD - $73,125.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant jobrelated factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short and longterm disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr