Job Title

Grow your career with Remco!! A leader in the warehousing & distribution industry as an Account Manager Warehouse Secure Logistics , where you will be a resource and the go to person for their team to help minimize barriers to successful execution of the SOPs, client Service Level Agreements, and best practices to successfully meet customer expectations of our High Value Account. Duties and Responsibilities Act as primary point-of-contact for clients and build strong, professional relationships with customers and internal operational teams. Ensure full understanding of Service Level Agreements (SLAs) in order to ensure billing functions are captured accurately and on time. Supervise production operation in accordance with customer guidelines and requirements including quality assurance and customer expectations. Supervise all staff reporting to the position so as to effectively supervise, train, evaluate, motivate, delegate and monitor their activities. Reallocate manpower daily as needed due to priority changes or available resources Ensure that security policies are enforced at all times including building security as related to opening and closing procedures. Ensure that staff has all the tools necessary for efficient and accurate job completion. Attend daily planning meetings to ensure efficient and adequate distribution of labor in all departments Ensure all weekly billing is accurately completed before the cut off window. Manage daily production needs through labour planning tools to ensure maximum utilization of staff in all areas and make sure all production numbers are met. Review productivity dashboard regularly. Spend 60 percent at minimum on the floor, constantly following up with Team leads on productivity. Ensure established labor and production targets are met in all departments and ensure accountability at all levels, supervisory, lead hand and associate. Work Closely with Team Leads / Supervisors/ Trainers to ensure all associates are properly trained in their respective areas and are made aware of the needs of the customer accounts being serviced. Be the main operational point of contact with the Customer. Work closely with Customer Service and Sales to ensure optimal customer service is provided and that all objectives set are achievable and within the guidelines. Manage the performance management process - progressive counseling and performance reviews. Foster an environment that promotes teamwork, employee development and job satisfaction. Review and approve time cards and time sheets, work closely with administrative staff to ensure timely reporting to Payroll Dept. Responsible for Housekeeping, building maintenance and ordering of supplies supply order approvals, managing cleaners, inform Facility Management of building issues. Develop and/or maintain KPIs and ensure achievement of teams assigned KPIs. Other duties that may be assigned. Requirements and Qualifications Preferred 7-10 years supervision/management experience. Knowledge of distribution operating systems, WMS Strong leadership and motivational skills, with the ability to manage for results Strong written and verbal communication skills Ability to manage employee conflict to asuccessful resolution. Ability to assess talent and build development plans Demonstrated ability to coach and develop team members Ability to proactively plan and organize work to accomplish goals Strong time management skills. Knowledge and experience using various computer systems, to include Microsoft Word, Excel, Outlook & PowerPoint Additional Information: We use automated tools to support application screening. For over 50+ years Remco has built a solid reputation across Canada as the innovative leader in warehousing & distribution with locations in Montreal, Toronto, and Vancouver and a distribution network that reaches Canada''s retail stores and outlets on a scheduled basis. What distinguishes the Remco team most is the can-do attitude and flexibility of our people. Each member of our team takes personal pride in helping our clients gain momentum towards greater success. Are you ready to take the next step in your career with us? Send us your resume, we would love to hear from you! At Remco we act with Integrity. Our workplace is built on mutual respect and inclusion. We know that diversity of experience has led to success. We welcome applicants of all backgrounds, experiences, beliefs, and identities. If you are selected to participate in recruitment, selection and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially. #J-18808-Ljbffr