Job Title

What is the opportunity? The Client Experience Associate is the first line of support and problem resolution for selected products and services. The successful candidate will apply experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments. Job Description The Client Experience Associate is the first line of support and problem resolution for selected products and services. The successful candidate will apply experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments. What will you do? Help manage incoming communications from clients, Advisors and other internal and external partners. Provide attentive and accurate service to clients and respond to their needs. Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed. Complete administrative and operational tasks to support Advisor teams: process incoming and outgoing funds, process account opening and maintenance documentation, etc. Answer inbound customer service calls. Provide entry-level troubleshooting and redirect phone calls when appropriate. Identify order issues and determine appropriate course of action for effective resolution. Obtain initial loss information from customers and begin claims processing. Address minor coverage issues and resolve minor complaints. Ensure all customer communication is clearly documented. What do you need to succeed? Must-have Meticulous attention to detail and excellent time management skills. Strong Microsoft Office skills. A professional approach to all situations to create a positive working environment. Ability to complete duties independently seeking out own answers and solutions. Nice-to-have Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset. Knowledge of RBC Dominion Securities systems and procedures, an asset. Experience in the securities industry is an asset. Whats in it for you? A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. A world-class training program in financial services. Additional Job Details Address: 201 PORTAGE AVE:WINNIPEG City: Winnipeg Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Note Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the wellbeing of our clients and communities at jobs.rbc.com RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. #J-18808-Ljbffr