Job Title

Senior Disability Administrator Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? Youre in the right place. Were looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, wed like to hear from you. Working Arrangement Hybrid Job Description This role provides administrative support to the National Group Disability organization and works closely with both our internal and external customers, including Case Managers, Associate Managers, DA and SDA colleagues, Specialists, Medical Consultants, Lawyers, Plan Sponsors, and Plan Members. Key Accountabilities & Job Duties Processing Access Requests (file copy requests) by reviewing the request and the consent to identify correct information to send and authority to do so Reviewing access requests meticulously and redacting third party information to avoid privacy breach each document is reviewed to ensure it matches the request and authority above Privacy Breach incidents are referred to the employees leader who handles the resolution and reporting requirements Handling emails in several group email inboxes Setting up disability claims and/or handling follow-ups for claims Handling Client and Control Reports Issuing payments for vendor invoices Data entry (from claim forms to claims payment system Navigator) Emailing and/or printing and sending out correspondence to claimants, clients or other stakeholders ensuring that privacy protocols are followed Offsite file tracking/search/retrieval Handling of media files Assisting with new client onboarding transfer of files New hire onboarding - Ordering IT equipment/access, coordinating with manager of new hire IT equipment ordering/support for existing employees Job Requirements Bilingualism (English/French) is an asset Postsecondary education (college or university level) is required Excellent attention to detail and accuracy Strong PC skills with experience using Adobe, Microsoft Office Suite, especially Word and Excel Excellent organization, prioritization, and planning abilities Strong written and oral communication skills Thrives in a fastpaced environment Flexible, adaptable, and able to cope with high workload volumes and conflicting deadlines Fast learner who is analytical, proactive, and takes initiative Ability to probe, investigate and take ownership of discrepancies/issues and see through to resolution Tact and diplomacy Able to work independently as well as within a team Compensation & Benefits Referenced Salary Location: Canada, Ontario Province Fulltime Remote. Salary range is expected to be between $39,225.00 CAD $65,375.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant jobrelated factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short and longterm disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. Manulife is an Equal Opportunity Employer. We embrace diversity and are committed to fair recruitment, retention, advancement and compensation. We administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex, sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. #J-18808-Ljbffr