Job Title

Director of Operations, Vocational Services Permanent Full Time Director Calgary, AB, CA 4 days ago Requisition ID: 28424 Salary Range: $120,000.00 To $150,000.00 Annually Location: Candidates located in the Greater Toronto Area (GTA) would follow a hybrid work arrangement and those candidates located elsewhere in Canada would following a remote work arrangement. Develop your potential. Make a difference. Lifemark provides a comprehensive range of vocational services throughout Alberta and across Canada. A guiding belief is that given the necessary skills and opportunities, an individual may participate in meaningful self-directed employment; therefore, improving their overall quality of life. As the Director of Operations, Vocational Services you will provide national leadership and operational oversight for vocational rehabilitation, career, and employment services across Canada. This role is responsible for translating strategy into execution, ensuring services are delivered consistently, compliantly, and at scale while meeting funder, regulatory, and organizational expectations. Reporting to the National Director, Vocational Services, the Director of Operations works closely with national and regional leaders to drive service quality, workforce sustainability, performance optimization, and growth. This role balances strategic leadership with handson operational accountability, ensuring vocational services are positioned for longterm success across multiple regions, contracts, and service models. We are seeking a resultsdriven, systemsoriented leader with deep experience in vocational rehabilitation and employment services, strong operational discipline, and the ability to lead complex, geographically distributed teams. Diversity and Inclusion matter here and were building teams that reflect the communities we serve and fostering an environment where everyone can thrive. In this role, you will: Execute the national vocational services strategy in alignment with corporate objectives, funder requirements, and regulatory obligations. Serve as a senior subject matter expert and operational advisor on vocational rehabilitation, career and employment services, and complex contract or client issues. Partner with executive and senior leaders to align operations, workforce planning, and growth priorities. Provide leadership support to provincial leaders, regional directors, clinic leaders, and national vocational services teams. Oversee national vocational service operations to ensure consistent, highquality service delivery across regions, clinics, and contracts. Establish and maintain standardized service delivery models, workflows, governance frameworks, and escalation processes. Ensure compliance with professional standards, organizational policies, and applicable federal, provincial, and municipal legislation. Monitor referral pathways, file management, and service flow, resolving complex operational or stakeholder issues as required. Drive growth initiatives and service expansion across vocational, career, and employment services. Develop, monitor, and analyze KPIs related to service quality, outcomes, referral volumes, capacity utilization, and financial performance. Maintain fiscal accountability for vocational services, allocating resources strategically to support sustainability and ROI. Participate in RFPs, contract renewals, and funder presentations, contributing operational insight and service design expertise. Lead continuous improvement initiatives to enhance efficiency, service quality, and client/program outcomes. Oversee national onboarding processes to ensure consistency, quality, and timely integration of vocational services staff. Develop and implement training and professional development frameworks that support competency, engagement, and retention. Lead workforce sustainability strategies in collaboration with provincial and regional leaders, including recruitment and retention planning. Provide leadership support to build resilient, highperforming, multidisciplinary teams. Build and maintain strong relationships with internal stakeholders (Operations, HR, Finance, Health & Safety, Strategy). Cultivate partnerships with insurers, funders, Workers Compensation Boards, employers, and external service partners. Represent vocational services internally and externally through strategic engagement, relationshipbuilding, and leadership presence. Support crossfunctional alignment to ensure vocational services integrate seamlessly within broader organizational offerings. What we''''re looking for: Required Seniorlevel leadership experience (Senior leader or Director level). Minimum 5+ years experience in vocational rehabilitation, career development, or employment services. Demonstrated experience managing multisite, geographically distributed operations. Strong background in operational leadership, performance management, data analytics, and project management. Proven ability to lead through complexity, manage competing priorities, and drive execution. Exceptional communication, stakeholder engagement, and relationshipbuilding skills. Preferred Assets Registration (member in good standing) with the College of Vocational Rehabilitation Professionals. Experience working with Workers Compensation Boards, insurers, governmentfunded programs, and employerbased services. Business development, contract management, and RFP experience. Undergraduate or Masters degree in Business Administration or a related field. Experience working within multidisciplinary rehabilitation or employment services environments. Demonstrated commitment to professional development and continuous improvement. Why This Role Matters This role is critical to ensuring Lifemarks vocational services deliver on their promise consistently, compliantly, and at scale. The Director of Operations plays a central role in shaping how services are experienced by funders, partners, and clients, while enabling teams across the country to perform at their best. This is a leadership role for someone who thrives at the intersection of strategy and execution, and who understands that operational excellence is foundational to growth, credibility, and longterm impact. Why Lifemark: We live our values in everything we do striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun! We go the extra kilometer by offering our employees: Flexible health benefits medical, dental, and vision coverage for you and your family. Competitive salary with benefits package Paid wellness and vacation days Employee Share Ownership Program (Shoppers Drug Mart) a 25% company match of up to 5% of your base salary. 30% employee discount at Shoppers Drug Mart Corporate discount at GoodLife Fitness, Workperks, and employee assistance program. We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those selfidentifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at [email protected] #J-18808-Ljbffr