Job Title

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, were here for our friends, neighbours, family members and colleagues. We succeed through collaboration and commitment and set a high bar for ourselves and those around us. Were looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion. What youll do: Load Planning Communicate with Replenishment, Suppliers, Scheduling and Carriers to finalize pickup and delivery details Track and trace loads to ensure successful delivery and on time arrival Ensure issues are resolved timely, changes are updated and communicated, and provide ongoing insights and analysis Assist in the analysis and development of inbound opportunities Review profitability on customer pick ups. Meeting with execution or BD teams on any vendors that show poor profitability and agree on adjustments needed Customer Service Act as the Lead for all customer enquiries internal/external Respond to customer inquiries via phone, email, and chat in a professional and timely manner Attend all internal/external meetings providing status updates on our performance Meeting with customers to review performance, any issues we are having, reviewing promos & ways to execute more efficiently. Communicate feedback to outbound execution and Business Development teams Coordinate with internal teams, drivers, and dispatch to resolve service issues Maintain accurate records in the customer relationship management (CRM) system Provide shipment status, BOLs, delivery times, and other service information to our customers Identify customer needs and suggest appropriate services Contribute to a positive and collaborative team environment Reporting Ensure that daily and weekly reports are completed and sent accurately and on time What you bring: Postsecondary education in Supply Chain Management an asset Ability to problem solve and think analytically Ability to work well under pressure, meet deadlines and effectively manage resources. Prior experience in Transportation or Supply Chain Management preferred Prior Customer Service experience required with a demonstrated commitment to exceptional customer service. Prior experience (12 years) in Customer Service, Escalation Management is preferred Must have excellent Excel and Power Point skills, with the ability to extract and report on data as required by the business Must be detail oriented and able to handle multiple priorities in a fastpaced environment Good communication skills, both written and verbal Geographical knowledge of Canada Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values Care, Ownership, Respect and Excellence guide all our decisionmaking and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits these are some of the many reasons why we are one of Canadas Top Employers, Canadas Best Diversity Employers, Canadas Greenest Employers & Canadas Top Employers for Young People. Employment Type: Full time Type of Role: Regular We have a longstanding focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process. Hiring Range / chelle salariale lemplacement : $68,000.00 $93,500.00 (per year / par an). A candidates experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. #J-18808-Ljbffr