Job Title

Gray Dawes Travel is a multi-award winning, global travel management company with offices in Canada, United States, Australia, The Netherlands and the United Kingdom. Established in 1865, were constantly growing by using technology and our passion for what we do to keep evolving. With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes were not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. Were there as an extension of our clients own organisations their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver better! If this all sounds like something you want to be a part of then wed like to hear from you. We offer a fantastic work environment, with all the benefits and perks youd expect from a forward-thinking and people-focussed organisation. And were always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family. Our people are at the heart of our business and were recruiting for an experienced Team Supervisor to join our Ontario based team. Want to be part of a multi-award-winning global travel management company and work remotely? Have a look at this new role within our Canadian Team. What Youll Do Providing high levels of customer service youll; Communicate Operational service requirements to all staff in accordance with Company policy Day to day management of staff with regards to shifts/holidays etc. Promote and maintain high customer focus; through regular monitoring and feedback with your team and actively supporting with calls and email servicing Give training, advice and support to new members of staff. React and respond in a timely manner to all reports and communications. Work closely with Account Managers to continually review and improve service standards to clients. Update Client profiles within GGP to ensure their needs and requirements are met as accurately as possible Monitor and action personal and Team queues to ensure all bookings are actioned in a timely fashion. Identify and agree individual and team service targets and performance objectives that supports the business in achieving its overall Operational goals. Monitor and review all performance indicators, taking appropriate action when performance standards are not achieved. Ensure that customer complaints and service failures are resolved as quickly as possible so that, as far as possible, they do not recur and where possible ensure minimal cost implications to the business. Deputise for the Operations Manager when necessary or as required. Conduct appraisals, absence/RTW meetings with direct reports as and when required in accordance with company policies. Support with disciplinaries as required. Support with recruitment interviews as required. What were looking for French/Canadian speaker preferred but not essential Experience leading a Corporate Travel Team. Experience using Sabre or another GDS system. Excellent communication skills verbal and written. Youll have a proven track record of providing excellent customer service. Knowledge and understanding of Operational processes. Able to share your knowledge and skills with staff via coaching/training. Ability to lead by example, Ability to work to deadlines, remaining calm under pressure. Confident to make a decision without guidance when required. What We Can Offer Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of company benefits. What Happens Next Once weve received your details, our Hiring Managers will review your skills and experience to see if youre a match. If we think we can move forward, well get in touch with you directly to arrange an interview to find out more about you. All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, colour, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers. We are committed to providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.