Job Title

About PUSHPUSH is a fast-growing independent North American marketing and media agency with teams across Canada and the United States. We work with leading brands across retail, technology, travel, and consumer products, delivering high-performance marketing powered by strategic thinking, creative excellence, and emerging technology.As the company continues to scale, we are looking for a People & Culture Manager who will build, manage, and evolve the HR foundation that supports a high-performing, collaborative, and people-first agency.This role is both operational and cultural. It requires someone who can manage the mechanics of HR across multiplejurisdictionswhile also shaping the employee experience that makes PUSH a place where talented people thrive.Role OverviewThe People & Culture Manager will lead the agencys HR and people operations across Canada and the United States. The role will oversee the full employee lifecycle including recruitment support, onboarding, development, performance management, retention, and offboarding.Beyond core HR responsibilities, this role is central tomaintainingand strengthening the culture that defines PUSH. The successful candidate will design and execute programs that support employee engagement, career development, and team connectivity across both hybrid and remote teams.This is a hands-on leadership role for a proactive self-starter who is comfortable building processes, solvingpeoplechallenges, and partnering closely with leadership to support organizational growth.Key ResponsibilitiesHR Operations and ComplianceDevelop andmaintainHR policies, procedures, and compliance across multiple Canadian provinces and U.S. statesEnsure employment practices align with relevant labor laws, employment standards, and HR best practicesMaintainemployee recordsanddocumentationManage benefits, leave HRIS systems and platformsCoordinate with externallegal,,and HR advisors asrequiredSupport leadership on HR risk management and employee relations mattersManage workplace health and safety compliancebymaintainingpolicies and documentation, coordinating safety procedures and communicationsEmployee Lifecycle ManagementDevelop and lead theonboarding and offboarding processes to ensure a professional and consistent employee experienceMaintain role descriptions, organizational structures, and responsibilities across teamsLead full-cyclerecruitment processes in partnership with department leadersManage probation reviews, performance conversations, and exit processesPerformance and Career DevelopmentDevelop andleadthe agencys performance management framework including goal setting, goal tracking, and annual reviewsWork with leadership to define role progression frameworks and career development pathsDevelop andmaintaincompensation benchmarks and pay band structuresSupport employee retention initiatives and long-term talent development planningCulture and Employee EngagementLead initiatives that strengthen PUSHs culture and employee experiencePlan and execute internal events, celebrations, and team-building initiativesOrganize company town halls, recognition programs, and team incentivesEnsure hybrid and fully remote employeesremainconnected and included in the broader company cultureHelp leadership reinforce the companys values and collaborative working environmentLeadership PartnershipServe as a trusted advisor to the President, COO, and department leaders on people and organizational mattersSupport leadership with team planning, organizational structure, and workforce developmentIdentifyopportunities to improve employee engagement, productivity, and collaborationOffice Coordination (Light Office ManagementManage thecoordination of the Toronto office environment and workplacelogisticsAssistwith planning internal meetings, team gatherings, and office eventsEnsure the officeremainsa welcoming, organized, and functional workspace for in-office employeesQualifications5-8+years of experience in Human Resources, People Operations, or Culture leadership rolesExperience managing HR in a multi-province and/or cross-border (Canada and U.S.) environmentStrong understanding of employment standards, HR compliance, and people operations best practicesExperience in agency, marketing, media, technology, or other fast-paced professional services environments preferredDemonstrated experiencedevelopingHR processes and frameworks in growing organizationsStrong interpersonal, communication, and organizational skillsHighly self-motivated and capable ofoperatingindependently while collaborating with senior leadershipPersonal AttributesProactive self-starter who takes ownership and drives initiatives forwardStrong emotional intelligence and ability to build trusted relationships across teamsComfortable balancing operational HR responsibilities with cultural leadershipOrganized, detail-oriented, and capable of managing multiple prioritiesPassionate about creating an engaging, inclusive, and high-performing workplaceWorking ModelBased in TorontoHybrid schedulewith twodays per week in the officeCollaboration with teams across Canada and the United States