Job Title

Duration: 12+ Month Description of role: This team is a part of Small Business mortgages and loans. Execute transactions with accuracy being key. Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality. Summary of day-to-day responsibilities: Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality. Job requirements: Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained Identify opportunities to improve service delivery Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels Interact with partners by responding to requests in an effective and timely manner Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate Support the timely and accurate completion of business processes Actively review internal processes/activities and provide ideas for process improvement Investigate and escalate non-standard or high-risk activities as appropriate Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management) Be knowledgeable of and comply with Bank Code of Conduct How will performance be measured: Meeting SLA, sticking to deadlines, team interaction as well as quality of work and productivity. Must Haves: Excellent written and verbal communication skills Microsoft office experience, Proficient in Excel, word and PowerPoint 2 + Admin experience Time management skills Must be able to work independently as well as in a team Adaptable and willing to learn Tech savvy able to pick up on internal Banking systems and quick leaner Understanding of risk compliance Punctual and reliable Organized and hardworking Nice to have: Previous experience in the banking industry Flexible to work Experience working with SOPs. Training: First 3 months, need to be 5 days a week Mon-Fri About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Ibne Ahmad Email: Internal ID: 26-06124