Job Title

Service Operations Manager About Chisholm Industries Chisholm Industries is a well-established Alberta-based mechanical contractor with nearly 50 years of experience serving commercial, institutional, healthcare, and industrial facilities. Our purpose is simple but meaningful: To grow great people, serve essential institutions and buildings with excellence, and be a force for good in our industry, our employees lives, and our community. Our service culture is built around supporting technicians, building long-term customer relationships, and operating with professionalism and integritynot pressure or shortcuts. The Opportunity Chisholm Industries is seeking an experienced Service Operations Manager to lead and scale our commercial mechanical service division. This is a leadership role responsible for building a high-performing service operation that supports technicians, delivers exceptional customer service, and drives the growth of our planned maintenance and service programs. This role is ideal for a strong operational leader who understands commercial HVAC and plumbing service, values team development, and takes pride in building efficient systems that support both technicians and customers. You will oversee service operations, including dispatch coordination, technician productivity, customer service performance, and operational processes. The successful candidate will play a key role in supporting the continued growth of Chisholms service division while maintaining our commitment to professionalism, safety, and long-term client relationships. What Youll Do Lead day-to-day operations of the service department including dispatch coordination and field operations Support and manage service technicians to ensure high productivity, quality workmanship, and strong customer service Monitor service department performance including utilization hours, response times, and service profitability Work closely with dispatch, technicians, and leadership to ensure work is scheduled and completed efficiently Develop operational processes that improve service delivery and technician efficiency Support the growth and delivery of preventive maintenance and planned service programs Assist with quoting service work and recommending corrective actions for customers Build strong relationships with customers and support resolution of escalated service issues Promote a culture of safety, accountability, and professionalism across the service team Collaborate with company leadership to support the continued growth of Chisholms service division What Youll Need to Succeed Minimum Qualifications 710+ years of experience in commercial mechanical service (HVAC, plumbing, or mechanical systems) 35+ years of leadership experience managing technicians or service teams Strong understanding of commercial mechanical systems including HVAC, hydronics, boilers, and plumbing systems Proven ability to lead teams and support technician development Strong organizational and operational problem-solving skills Demonstrated experience working with customers in commercial service environments Strong communication skills (written and verbal) Excellent organization and time management skills Proficiency with technology and service software (dispatch systems, Microsoft Office 365, etc.) Valid Class 5 Drivers License Strong Assets Related degree, ticket, or certification ( Journeyperson HVAC or Plumbing, M.E.T/C.E.T, engineering diploma) Experience managing commercial service operations Experience with planned maintenance programs and service agreements Experience with commercial ICI buildings Financial understanding of service department metrics and profitability Experience implementing service systems or operational improvements Leadership training or management development experience Familiarity withCalgarys commercial, institutional/healthcare, and industrial real estate markets This Role Is NOT a Fit If: Your background is lacking experience in supervision and management of teams You have not estimated/quoted mechanical service work You are seeking anentry-level role or junior position Compensation & Benefits Competitive salary + performance bonus Comprehensive benefits package Health Care Spending Account Life insurance Employer RRSP contributions Paid time off and company holidays Tuition reimbursement Company vehicle Safety-first work environment Supportive, team-oriented culture Why Join Chisholm? Nearly 50 years of trusted reputation in Alberta (Since 1977) Stable backlog of commercial service work Opportunity to help build and grow a high-performing service division Clear growth opportunities as the business scales, upward mobility opportunities Supportive leadership team committed to long-term growth A culture focused on people, professionalism, and doing the right thing Direct access to ownership and senior leadership A company that genuinely cares about people and community Growth Path High performers can advance intoSenior Operations Management, and other Leadershiproles as Chisholm Industries continues to grow. Why the Right Person Chooses This Role If youre an experienced supervisor or service manager, you may be thinking: Im good at managing a team, but Im tired of chaos. I want autonomy, not micromanagement. I want to build something that lasts. I want to win and sleep at night. I want to be part of team where service is the core business Im competitive and growing is part of who I am. This role is designed for exactly that kind of manager. What This Role Offers Income upside tied to execution Be part of an improving and growing team Professional pride in whats sold and how its delivered A clear growth path , not a dead-end territory Pride in the work you do and be a meaningful part of the continued growth and strategic direction for the service department Who This Role Is For This role is a strong fit if you: Enjoys supporting technicians and helping teams perform at their best Thinks operationally and enjoys improving systems, processes, and workflows Takes pride in delivering excellent service to customers Has a solid understanding of commercial mechanical systems Wants to contribute to a stable, values-driven company focused on long-term success The ideal candidate values professionalism, teamwork, and continuous improvement. What Makes This Role Different Chisholm operates with a service culture built on trust, professionalism, and long-term relationships We focus on supporting technicians with the tools, leadership, and systems they need to succeed rather than pushing short-term sales or unrealistic workloads. Our customers are primarily commercial and institutional organizations that value reliable service partners. As a result, our work is steady, meaningful, and relationship-driven. This role offers the opportunity to lead within a company that believes in developing people, supporting customers well, and building a strong business for the long term.