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Job Category: Prepared foods / Tavola Calda Requisition Number: PREPA001393 Apply now - Posted : March 11, 2026 - Full-Time - On-site Locations Showing 1 location ICS Northland Village Ltd. | IC Northland Village Ltd. 5111 Northland Dr NW Calgary, AB T2L, CAN Description Italian Centre Shop is currently recruiting for a Full-Time Prepared Foods Supervisor to join our growing team at our Northland Village location: Northland Village Mall, Unit 501, 5111 Northland Drive NW, Calgary, Alberta. Want to enjoy a free lunch and a yearly bonus? Join us in our mission to Connect community through food and cultural experienceWorking at the Italian Centre Shop is like being part of our family. We value, reward, and promote team members who are passionate about food, family, community and committed to doing a great job Here are some of the perks we offer - Free Lunch with most shifts - Yearly bonus - Health Benefits for full time employees - Opportunities to learn and grow - Onsite Parking SUMMARY Reporting directly to the Store Manager, the Prepared Foods Supervisor ensures that the Prepared Foods department is always performing in an effective and efficient manner, minding ICS policies and procedures for all actions and decisions. Prepared Foods Supervisors support and follow ICS mission and values. DUTIES AND RESPONSIBLITY Technical Responsibilities - Prioritize providing exceptional customer service to deliver a positive customer experience thereby cultivating a positive reputation for the company and fostering customer loyalty. - Serves as a brand ambassador for the Massimo product line, demos, presentations, etc. - Takes ownership of food quality and assembly, ensuring a consistent product. - Supervises, schedules and coordinates activities of food preparation and cleaning staff. - Makes purchases or requisitions for ingredients, kitchen supplies, and recommendations on building and equipment maintenance. - Tracks production dates and ensures food safety standards are followed. - Ensure that portion control and recipes are followed by all kitchen staff. - Tastes, smells, and observes food to ensure conformance with recipes and appearance standards. - Ensures that the kitchen and kitchen staff is clean, organized, neat appearance and offers a safe place to work. - Enforces and follows the companys food safety and kitchen cleaning and sanitization standards. - Administrative tasks such as reviewing invoices, ordering and documenting process and procedures. - Assists with Department plans and budgets, including labour budgets achieved through effective scheduling, measuring results, allocating resources, reviewing progress and making mid-course corrections as required. - Assists in implementing the Strategy for the Department. - Assists with payroll for the department. - Assists in reviewing the prices on a quarterly basis. Team Building - Builds a strong, cohesive team where employees feel they contribute and are valued. - Grows their team and empowers employees to make decisions on their own. - Delegates responsibilities to their employees. - Identifies key performers and provides opportunities for growth, development and advancement. Staffing - Supervises the work of the kitchen employees.Ensures schedules are completed and posted for employees in a timely manner.In conjunction with Human Resources, recruits and selects new kitchen staff.Holds monthly staff meetings to keep employees informed of operations and company news. Employee Relations - Provides employee with regular feedback on their performance. - Follows up with staff on any breach of company policy and ensure proper progressive discipline forms are completed. Training and Development - Provides standardized training for all new and existing employees, including health and safety. QUALIFICATIONS Education - Alberta Food Handling/Food Safety Certificate required. - High School or GED from an accredited school system or program is preferred. - Educated in cooking: culinary arts, general studies or food sciences considered an asset but not required. Experience - At minimum of one year of experience in banquet catering, commissary kitchen, or cafeteria is required. - Past restaurant/kitchen supervisor or management experience is considered an asset. Skills and Abilities - Ability to cook and is knowledgeable in commercial kitchen equipment. - Excellent listening skills and communication skills, both verbal and written. - Ability to work under pressure, while maintaining a professional image at all times. - Work independently with little direct supervision. - Have a well-balanced concern for both task and people. - Ability to delegate duties and responsibilities. - Have a genuine concern for needs of customers. WORKING CONDITIONS - Job requires employee to work a variety of shifts including mornings, days, evenings, weekends and holidays. - Also required to work with challenging customers and/or situations. - Tasks are performed in varying temperatures (i.e. near stoves and ovens, in and out of refrigerators and freezers). PHYSICAL REQUIREMENTS - Job requires a variety of standing, walking and sitting. - Job may include manual and repetitive tasks. - Lifting for short periods of time of up to 22.5 kg/50 lbs. #J-18808-Ljbffr