Job Title

Position Overview The Administrative Assistant provides administrative and operational support to the Operations and Management team and assists with the coordination of daily business activities. This role supports communication with internal teams, franchisees, vendors, and partners while maintaining organized documentation and operational records. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fastpaced environment while maintaining professionalism and accuracy. Key Responsibilities Provide administrative support to the Operations and Management team. Prepare and manage correspondence, reports, and internal documentation. Maintain organized records, files, and operational documents. Assist with scheduling meetings, preparing agendas, and coordinating followups. Vendor Applications & Franchisee Onboarding Responsible for collecting, preparing, and submitting vendor applications required for new franchisee onboarding. Coordinate documentation required by vendors and service providers. Track application progress and follow up with vendors and internal teams when necessary. Communication & Coordination Serve as a point of contact for internal teams, franchisees, vendors, and external partners. Respond to emails, phone calls, and inquiries in a professional and timely manner. Coordinate communication between Head Office, store operators, vendors, and service providers. Documentation & Reporting Prepare operational reports and maintain business records. Prepare sales reports and operational reports for landlords, vendors, and business partners when required. Maintain and update company documentation including operational manuals, forms, and templates. Vendor & Franchisee Support Assist with coordination and communication with vendors and suppliers when required. Support administrative processes related to store operations, vendor onboarding, and service programs. Track operational tasks and followups related to store support. Office Administration Maintain office supplies and administrative resources. Support document preparation, organization, and distribution. Assist with general office coordination and operational support. Qualifications Education High school diploma required. Postsecondary education in Business Administration, Office Administration, or a related field is an asset. Skills Strong knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) is required. Ability to prepare reports, spreadsheets, and operational documentation. Excellent organizational and timemanagement skills. Strong written and verbal communication skills. Ability to manage multiple priorities and meet deadlines. Personal Attributes Professional and reliable. Strong attention to detail and problemsolving ability. Ability to work independently and collaboratively with the management team. Flexible and adaptable in a dynamic work environment. Salary $40,000 per year