Job Title

The role: An exciting opportunity has arisen to join the Proactive Support Team within eHealth, Operations, NHSGGC as we seek to recruit to this post of Junior Technical Analyst. The primary objective of Proactive Support Team is to deliver a customer focused Digital support service to all Desktop and end user devices Board-wide. Additional objectives include packaging and deployment of applications, continuous development and enhancing eHealth infrastructure to meet service and operational standards and requirements. The post holder will provide 1st Line customer triage support for Incidents and Requests received via Service Desk application. Seeking an experienced Junior Support Analyst to join this established Team with demonstrable customer engagement skills, relevant Technical skills and Digital experience within the specialist area. Duration, Location, and Working Pattern: Location based in Queen Elizabeth University Hospital Permanent Contract Full-time Position (37 hours per week) Shift pattern for this post are 0900 to 1700 Key responsibilities: Provides support to service desk calls as allocated to referral Group Takes forward installations, moves and changes, site audits as required Maintains configuration management database and documentation as relates to service area Perform routine administration tasks including account management, software licence management and strict monitoring of anti-virus software Carries out hardware and software upgrades, device rebuilds, data destruction To carry out any other such reasonable and appropriate duties as may be required from time to time. Ensure a safe working environment and safe work systems. Knowledge, training, qualifications and/or experience required to do the job: The Junior Desktop Analyst should be educated to HNC level or equivalent or have previous eHealth experience within the specialist area. The post holder should have an appreciation of the business requirements of the NSS and combine this knowledge with finely tuned customer relation skills. What we offer: We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities. As an NHS Scotland employee, you will be entitled to: A minimum of 27 days annual leave, increasing with length of service, plus public holidays Membership of the NHS Pension Scheme, including life insurance benefits Salary Sacrifice Car Benefit Scheme Development opportunities including study bursaries, e-learning and classroom-based courses Enhanced pay for working public holidays NHS discounts on a wide range of goods and services Confidential employee support and assistance, including counselling and psychological therapies Interested? If you would like to find out more, we would love to hear from you. For an informal discussion, please contact: Stewart McGookin, Support Team Manager, On 07855100174 or email Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback. AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own. Show us the real you: Your application should reflect your skills, experience, and motivations authentically. Use AI wisely: Its fine to use AI for ideas or to check spelling and grammar, but dont let it write your answers. Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements. Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool. From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged. NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process. NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process. 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