Job Title

The Canadian facility requires a Zone Technical Manager for the Central Canada market. As the primary contact for field service training and a technical resource within the assigned market consisting of Ontario. Ideally based in the Greater Toronto Area supporting sales activities with project requirements, customer technical issues and trade show responsibilities. Provide timely and accurate technical service support to assist customers with application issues. BUNN provides a competitive salary and benefits package including health, dental, life, disability, and retirement plan. Principle Duties and Responsibilities: Sales liaison on technical issues impacting accounts in the Central Canada Zone (Ontario). Provide technical expertise to Zone team on product issues. Working knowledge of machine-to-machine communication and application. Provide troubleshooting training as appropriate to customers both internal and external. Proven sales ability in identifying opportunities for up/cross selling potential. Professional and effective communication through 1 1 and small group training sessions around usage, maintenance, and optimization to strengthen technical capabilities and technical knowledge of SAMs, RAMs, and customers. Collaborate with Field Service team in supporting shows within the Canada Business to ensure appropriate coverage. Requires solid and continued conversation and information sharing between RAMs, SAMs, ZVP, and Field Service Engineers. Develop and maintain schedule to engage Authorized Service Providers in Central Canada Zone to further relationships and understanding of BUNN product. Support FSE and Authorized Service Providers in afterhours service within Central Canada Zone. Develop and maintain training schedule both internal and external to BUNN. Manage & support FSEs within the Central Canada Zone. Performs other duties as assigned General Skills, Attributes and Qualifications: Diploma, degree and/or vocational training in electrical/mechanical areas. Previous technical training, licenses and/or certification preferred such as CFESA certification. Knowledge of BUNN product lines would be a definite asset. Refrigerant handling certification and experience repairing refrigeration devices would be preferred. Previous customer service experience would be an asset. Excellent phone manners and intense passion to satisfy the customer. Demonstrated ability to troubleshoot, repair, and service electromechanical equipment. Must be willing and available to travel (approx. 25-35% of the time). Excellent communication skills, both verbally and in writing. Working knowledge of computers including Windows and Microsoft applications. Highly motivated, goal oriented, and self-confident with a positive attitude. Must have demonstrated strong organizational skills with attention to detail. Must clear background check and a have a valid Drivers License in good standing, as well as a Passport.