Job Title

As the Director of Product Design at Manulife, you will lead the practice across Canada segment, driving vision, elevating craft, and ensuring efficient, highperforming design delivery across every initiative. Reporting to the AVP, Product Design, youll help lead the build of a futureready practice by partnering with the Director of DesignOps & AI to embed responsible AI, modernize workflows, and ensure the team is set up to gain the skills required for the future of product design. Youll coach a multidisciplinary team delivering simple, fast, inclusive, endtoend digital experiences across web and native mobile. Position Responsibilities Strategic design execution: 25% Turn insights into action: Partner with Research, Service Design, Engineering, Product, and senior leaders to transform customer insight into measurable experience improvements and business impact for the Canada segment. Drive AIpowered design: Partner with the Director of DesignOps & AI to spot high value use cases, set smart guardrails, pilot AIenabledresearch and design workflows, and lead responsible adoption. Elevate the design ecosystem: Collaborate with the AVP and DesignOps & AI to level updesign operations, content standards, and global/segment design systems for scalable, consistent delivery. Bring design thinking upstream: Work with Service Design and Strategy to embed design thinking early in roadmaps, turning enterprise vision into clear, actionable product strategies. Leadership & team development: 25% Lead and grow the practice: Set clear quality bars and outcomes for Design Leads and their teams; coach, guide, and scale talent through recruiting, retaining, and developing top design capability. Power upskilling: Define capability needs, secure resources and budget, and create space on roadmaps for learning; ensure teams are set up for training from DesignOps & AI and external partners. Operate as a strategic player coach: Lead with a strategic lens while staying handson for pivotal initiatives or scaling moments; foster a strong, healthy critique culture. Design delivery & operational excellence: 30% Raise the quality bar & scale with DesignOps: Drive consistency and craft across design while partnering with DesignOps to expand systems, processes, and tooling that accelerate speedtomarket without sacrificing quality. Measure what matters: Define and track design OKRs (task success, adoption, utilization, time on task, time to value, etc.) to demonstrate clear product and business impact. Model inclusion & compliance: Champion inclusive design and AODA/WCAG accessibility across the lifecycle; maintain WCAG 2.0 AA conformance and drive progress toward 2.2 AA in patterns, content, and QA. Champion design system adoption: Accelerate adoption and contribution to the design system; partner with DesignOps & AI on governance and standards. Crossfunctional influence & communication: 20% Represent design at senior tables: Shape strategy and influence how humanfirst experiences are delivered across the Canadian market. Build & sustain strong partnerships: Work closely with Product, Engineering, and business leaders to align design execution with strategic priorities and clearly communicate rationale and impact in planning and delivery. Participate in the global design community: Contribute to Manulifes global design leadership network by sharing expertise, learning from international peers, and applying proven global practices to strengthen the Canadian design practice. Required Qualifications 10+ years in product design, including 3+ years leading product design teams: Proven track record partnering with Product and Engineering to deliver at scale, set quality bars, coach design leaders, and operationalize highimpact delivery. launch), with strong command of crits, design decisionmaking, and quality assurance for web and native mobile. Handson experience using AIassisted workflows (including vibe-coding) with the judgment to apply appropriate guardrails and ensure responsible use. Evidence of measurable outcomes (portfolio with 2-3 case studies demonstrating clear impact on adoption, satisfaction, efficiency, or revenueadjacent metrics). Inclusion expertise with a working knowledge of AODA/WCAG and inclusive design practices. Strong proficiency with Figma and modern design/prototyping tools used to collaborate, scale, and accelerate delivery. When you join our team Well empower you to learn and grow the career you want. Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words. As part of our global team, well support you in shaping the future you want to see. #LIHybrid propos de Manuvie et de John Hancock La Socit Financire Manuvie est un chef de file mondial des services financiers qui aide les gens prendre leurs dcisions plus facilement et vivre mieux. Pour en apprendre plus notre sujet, rendez vous ladresse www.manuvie.com. Manuvie est un employeur qui souscrit au principe de lgalit daccs lemploi Chez Manulife/John Hancock nous valorisons notre diversit. Nous nous efforons dattirer, de perfectionner et de maintenir une main doeuvre qui est aussi diversifie que nos clients, et de favoriser la cration dun milieu de travail inclusif qui met profit la diversit de nos employs et les comptences de chacun. Nous nous engageons assurer un recrutement, une fidlisation, une promotion et une rmunration quitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de lascendance, du lieu dorigine, de la couleur, du rendement ethnique, de la citoyennet, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection lie une grossesse), de lorientation sexuelle, des caractristiques gntiques, du statut dancien combattant, de lidentit de genre, de lexpression de genre, de lge, de ltat matrimonial, de la situation familire, dune invalidit ou de tout autre motif protg par la loi applicable. Nous nous sommes donn comme priorit dliminer les obstacles laccs galitaire lemploi. Cest pourquoi un reprsentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqus pendant le processus de demande daccommodement seront stocks et utiliss conformment aux lois et aux politiques applicables Manuvie. Pour demander une mesure daccommodement raisonnable dans le cadre du recrutement, crivez [email protected]. Rgion de rfrence du salaire Toronto, Ontario Modalits de travail Hybride Lchelle salariale devrait se situer entre $125,100.00 CAD - $175,100.00 CAD Les employs ont galement la possibilit de participer des programmes incitatifs et de recevoir une rmunration lie la performance de lentreprise et des individus. Le salaire rel variera selon les conditions du march local, la rgion gographique et les facteurs propres au poste, tels que les connaissances, les comptences, les qualifications, lexprience et la formation. Si vous postulez ce poste en dehors de votre lieu principal, veuillez contacter [email protected] pour connatre la fourchette salariale applicable votre rgion. Manuvie offre aux employs admissibles une vaste gamme davantages sociaux personnalisables, notamment une assurance soins mdicaux, soins dentaires, sant mentale, soins de la vue, invalidit de courte et de longue dure, assurance vie et assurance DMA, assurance adoption, de maternit de substitution et de soins mdicaux non urgents ainsi que des programmes daide aux employs et leur famille. Nous proposons galement aux employs admissibles diffrents rgimes dpargneretraite (y compris des rgimes de rente et un programme international dactionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matire dducation et de conseils financiers. Notre gnreux programme de congs rmunrs au Canada comprend les jours fris, les congs annuels, les congs personnels et les congs de maladie, et nous offrons toute la gamme des congs autoriss prvus par la loi. Si vous posez votre candidature ce poste aux tats-Unis, veuillez crire [email protected] pour obtenir de plus amples renseignements sur les dispositions relatives aux congs rmunrs spcifiques aux tats-Unis. #J-18808-Ljbffr