Job Title

As a valuable member of the Live Events team, you will be responsible for the delivery of winning customer service and leadership. You will be instrumental in overseeing the smooth, efficient execution of various events taking place at Scotiabank Arena.* Support the execution of events, working within the Live Events team to lead all relevant event day personnel.* Act as liaison between client and building personnel on the day of event execution.* Communicate positively and professionally with staff, clients, and fans.* Conduct event briefings for all event staff on the day of event execution.* Ensure the Building Safety polices & procedures are followed accordingly.* Document for follow-up, all incidents/concerns.* Assist with other administrative functions, including, but not limited to, event details, event calendars, and scheduling.* Ensure adherence by fans and employees to MLSE policies and procedures.* Provide assistance to the Live Events team and all other areas as requested.* Support and lead our overnight conversions team** This position will be mainly working overnight shifts ***Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.** Must be available to work a variety of shifts; weekdays, evenings, weekends, and holidays as the need arises, including longer shifts on event days.* Supervisory experience, preferably in event management or a related field.* Outgoing, organized, diplomatic, and self-motivated.* Excellent communication, organizational, and interpersonal skills.* Able to exercise diplomacy and tact always.* Experience in a unionized environment and the live entertainment industry is an asset.Work with both front and back-of-house teams, providing friendly and informed responses to any service or operational-related issues and inquiries. **Qualifications:** #J-18808-Ljbffr