Job Title

Compucom is an industry leader in digital workplace services focused on creating better work experiences. We deliver experience-enhancing solutions that power todays digital workplace, with everything our customers need for real-time collaboration, connection, and support. Why work for us? We put people first! Our associates are our most valuable assets. Our mission is to partner with those who want to grow their skill set and make a positive impact, as we do. Future associates will have technical and problem-solving skills, practical experience and great customer service skills in order to be successful. We provide the opportunity to learn both handson in the job, and through internal courses and external career development courses. A dynamic workplace requires a dynamic workforce. If you are a great fit on all levels, from skill set to alignment with our company culture, we look forward to hearing from you. C$90,000 per year Hamilton, ON, Canada All On-site Share on Job Description Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customercentric, hardworking, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! Were looking for a Networking Engineer to join our team. We are seeking a highly skilled Network Level 2 Analyst to provide advanced administration, monitoring, and operational support within a large enterprise network environment. This role is responsible for maintaining stability, performance, and security across Cisco-based infrastructure and Check Point security platforms. The successful candidate will possess strong handson expertise in Cisco routing and switching (mandatory) and demonstrate solid working knowledge across modern Cisco enterprise technologies including Cisco ISE, Cisco Wireless, Cisco Catalyst Center, and Cisco ACI . Experience with Check Point firewalls is required . This role acts as the escalation point for Level 1 support, working directly with customers, vendors, and Level 3 engineering teams to resolve complex incidents and ensure optimal network performance. This role is onsite in Hamilton, ON Key Responsibilities Network Operations & Support Administer, maintain, and support enterprise Cisco network infrastructure including: Cisco Routing & Switching (Required) Cisco Wireless Controllers & Access Points Cisco ISE (Identity Services Engine) Cisco Catalyst Center (DNA Center) Cisco ACI environments Support and troubleshoot Check Point firewall environments (Required). Perform advanced troubleshooting across LAN, WAN, wireless, and data center networks. Resolve incidents escalated from Level 1 support within SLA timelines. Conduct root cause analysis (RCA) for major incidents and recurring issues. Provide detailed technical documentation for incidents and resolutions. Implementation & Change Support Support network hardware and software upgrades, including IOS/NX-OS updates. Participate in change management planning, testing, implementation, and validation. Assist with site implementations, vendor engagements, and field engineering activities. Perform remote diagnostics and testing to validate alerts, events, and performance issues. Provide cabling and patching support within data centers and IDF/MDF closets when required. Serve as a technical point of contact for customer escalations. Coordinate with vendors (Cisco, Check Point, carriers) for advanced troubleshooting. Guide end users and helpdesk teams through complex triage processes. Participate in service transition activities and knowledge transfer sessions. Monitoring & Optimization Monitor network performance and capacity trends. Identify recurring issues and recommend proactive improvements. Support network optimization initiatives including wireless performance and segmentation strategies. Required Technical Skills Mandatory: Strong handson expertise in Cisco Routing & Switching Experience with Cisco ISE Experience with Cisco Wireless (WLC, APs, RF optimization) Experience with Cisco Catalyst Center (DNA Center) Experience with Cisco ACI Experience with Check Point Firewalls Experience with Juniper SD WAN Strong troubleshooting skills across LAN/WAN/Wireless/Data Center environments Experience working with incident ticketing systems (ServiceNow, Remedy, etc.) Preferred Experience with Cisco VoIP infrastructure Understanding of load balancers and sitetosite connectivity Familiarity with network segmentation and security best practices Experience supporting large enterprise or healthcare environments Exposure to network automation concepts Basic project coordination experience Qualifications Minimum 4 + years of enterprise network support experience Diploma or Degree in Information Technology, Computer Networking, or related field Cisco certifications (CCNA required, CCNP preferred) Check Point certification (preferred but not mandatory) Strong written and verbal communication skills Ability to work onsite in Hamilton, ON Willingness to participate in oncall rotation #J-18808-Ljbffr