Job Title

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leadingedge research and education. Our reputation would not have been built nor could it be maintained without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World. Dont miss out on the opportunity to work alongside the worlds best in paediatric healthcare. Heres What Youll Do Daily operational support and troubleshooting working with team members, end users, Epic vendor and other thirdparty vendors to investigate and prioritize addressing issues and requests Working with stakeholders and Epic team members to resolve previously submitted enhancement requests Partner with clinical, operational, and technical stakeholders to align Epic functionality with SickKids business and care delivery needs Support workflow analysis, troubleshooting, system enhancements, upgrades, and testing activities Design, build, and maintain Epic Questionnaires and SmartForms Address and resolve issues within Patient Experience applications Participate in project work, including enhancements, optimizations, and regulatory or compliance related initiatives Perform indepth analysis of workflows, define requirements, analyse, build, test and implement small to large initiatives Assess new functionality in system releases, software updates and fixes to ensure compatibility with organisational standards and practices Develop and document procedures for implementing system changes and other tasks/projects to support team knowledge base Present analysis and recommendations to governance committees and participate in roadmap planning in partnership with various stakeholders Lead and represent application in organisational projects that have significant impacts to patients, families, and clinical care teams Work closely with business intelligence developers, technical and training teams to deliver high customer service for operational and project support Heres What Youll Need Postsecondary degree or diploma in a healthrelated field or experienced in clinical, patient access, health information or project management roles Proven solid experience developing and executing clinical/technical implementation plans Experience with a Project Management tools and knowledge of project management methodologies and best practices Proficient with requirements gathering, analysis, workflow design and documentation Experience with Microsoft Office applications (MS Outlook, Teams, Excel and PowerPoint, Visio) and workflow mapping tool(s) Superior customer service and interpersonal skills Strong communication, organisation, problem solving, critical thinking skills and detailoriented Proactive, selfstarter who can prioritise effectively, manage their time, and learn quickly Team player who requires little supervision and fosters a positive and collaborative environment Ability to lead meetings, resolve conflicts, maintain issues and enhancements lists, and manage a project plan Ability to probe for information about the underlying needs of the organisation and user community, which directly influences how the system will be built Eagerness to learn the system and promote it within the organisation Understand importance and demonstrates ability to foster a culture of Equity, Diversity, and Inclusion Ability to successfully complete required Epic training and certification within required timelines Assets Epic Certification or strong working knowledge of Epics Ambulatory module Experience with SmartForms and Patient Access modules Familiarity with ITIL4 concepts and ADKAR change management methodology ServiceNow experience Employment Type: Fulltime, 1year contract. This position requires the candidate to be on call after hours, on a rotational basis. Heres What Youll Love This position is eligible for employee benefits coverage including but not limited to, pension, health, dental and life insurance. The full benefits package will be discussed at the time of offer. A focus on employee wellness with our new Staff Health and Wellbeing Strategy. Selfcare helps us support others. A hospital that welcomes and focuses on Health Equity and Inclusion. The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World. For more on why youll love working at SickKids, visit our careers site. SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion. If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially. Technical difficulties? Email [email protected] with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance. Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application. Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AIassisted tools are used to help review applications based on jobrelated qualifications. All positions posted on the SickKids Hospitals Careers Site represent current vacancies, unless otherwise posted in the job description. #J-18808-Ljbffr