Job Title

Work Location Montral, Quebec, Canada Hours 0 Line of Business Personal & Commercial Banking Pay Details 81600 $ / $81,600 - 115200 $ / $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate''''s skills and experience, jobrelated knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and longlasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. Do you thrive in leading a mediumsized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager , strive for excellence and execute with speed, raising the bar around you. A typical day at work might look like Mentor the team on advicegiving strategies on banking solutions to improve the overall customer experience and financial confidence Promote TD''''s image and goodwill within the community by participating in community events Enhance customer experience by understanding their financial needs and providing appropriate solutions Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliancerelated issues Ensure overall employee scheduling is optimal Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives Ensure accuracy of all customer transactions as per TD''''s policies to achieve operational excellence Mentor the team on offering One TD solutions and building lasting relationships with customers Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations Cultivate a positive and customerfocused work environment that builds productivity, innovation, operational improvement, and professionalism Job Requirements Undergraduate degree and/or over 5 years of relevant experience Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership Proficiency in software tools including MS Office, and internet application Strong communication skills to liaise with customers, employees, and cross functional teams A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problemsolving and communication skills Aperu du service TD Canada Trust, nous sommes la premire ligne de la TD. Nous nous efforons d''''tablir des relations approfondies et durables avec la clientle et au sein de nos collectivits. En comprenant les besoins et en offrant des solutions financires personnalises, nous voulons aider les gens ainsi que les PME a atteindre leurs objectifs financiers. Nous sommes a la recherche d''''ambassadeurs de la marque, de btisseurs de relations et de professionnels qualifis qui comprennent les tendances des marchs et de l''''conomie et qui sont en mesure d''''offrir une exprience client lgendaire. Joignezvous a TD Canada Trust et pensez comme un client, agissez en propritaire responsable, innovez pour atteindre nos buts et excutez avec efficacit. Description du poste tesvous un leader passionn capable de proposer une vision pour inspirer les autres? Pouvezvous assurer le mentorat d''''une quipe en vue de favoriser une exprience client positive et de renforcer la confiance financire en notre banque? Si c''''est le cas, ce rle vous convient a merveille. titre de Directeur de succursale , vous contribuerez a notre russite globale grce a vos comptences exceptionnelles en leadership, en exprience client et en gestion de personnel. Dans le cadre de vos fonctions, vous devrez faire ce qui suit Perfectionner, diriger et coacher l''''quipe sur les conversations et stratgies de prestation de conseils aux clients, en vue d''''amliorer l''''exprience client globale et de stimuler la confiance des employs et des clients Amliorer les processus de la succursale en respectant le budget pour atteindre l''''excellence oprationnelle Grer la stratgie globale de la succursale en vous acquittant des tches de la succursale lies aux fonds communs de placement, au crdit garanti par des biens immobiliers et a d''''autres problmes de conformit Travailler en troite collaboration avec Gestion de patrimoine et Services bancaires aux entreprises pour vous tenir au courant des processus de bout en bout, des problmes en mergence et des rglements du secteur Gnrer la demande de solutions bancaires en crant des liens efficaces avec les clients et des sources de recommandation, tout en assurant la confidentialit et l''''exactitude Agir a titre de dernier point de transmission a une instance suprieure de la succursale pour rsoudre les problmes soulevs Inspirer une quipe interrelie pour accrotre le volume d''''affaires et augmenter l''''efficacit et les conomies d''''chelle en trouvant des occasions d''''amlioration Former et diriger une quipe trs efficace en utilisant de faon optimale les talents des membres de l''''quipe, et faire en sorte que les activits de gestion du rendement soient effectues conformment aux politiques des ressources humaines Assurer le leadership et le mentorat de l''''quipe et veiller a l''''horaire adquat des employs pour rpondre aux besoins des clients en respectant des chances serres Contribuer a l''''tablissement d''''un milieu de travail instructif, juste et positif en partageant les comptences et les connaissances, en favorisant un dialogue ouvert et en stimulant l''''quipe, pour atteindre des objectifs communs Exigences du poste Diplme universitaire de premier cycle et/ou plus de cinq annes d''''exprience pertinente Russite du cours de responsable de la conformit de la succursale (RCS) et du cours de l''''IFIC, ou du Cours sur le commerce des valeurs mobilires au Canada (CCVM) Connaissance approfondie des processus avancs sur les placements et le crdit, ainsi que des risques, afin de reprer les lacunes, d''''en faire le suivi et de les corriger efficacement Matrise des outils informatiques, tels que la suite MS Office et l''''application Internet Solides aptitudes en communication pour agir a titre de liaison avec les clients, les employs et les quipes interfonctionnelles Dcideur minutieux pouvant faire preuve de discrtion et de jugement lors du traitement d''''information confidentielle Leader bienveillant ayant une exprience reconnue dans un milieu de travail au rythme rapide, grce a un trs bon sens de l''''organisation et a de solides comptences en communication, en planification et en gestion du temps #LI-Retail #LI-Retail #IN-Retail #IN-Retail Who We Are TD is one of the world''''s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental wellbeing goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and wellbeing benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more. Additional Information We''''re delighted that you''''re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we''''re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you''''re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You''''ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you''''re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We''''re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you''''ve got everything you need to succeed in your new role. Interview Process We''''ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you''''d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Language Requirement (Quebec only) Sans Objet #J-18808-Ljbffr