Job Title

At Helm Operations, we build the software that keeps the worlds maritime operations moving. From tugboats in Vancouver Harbour to offshore service vessels in the North Sea, our customers run their businesses with Helm CONNECT. And we dont take that lightly. Weve grown from a small start-up on Canadas west coast into a global leader serving many of the worlds largest maritime companies. Our mission is simple: deliver software that connects the marine industry like no other technology company. But world-class software doesnt happen by accident, it takes tough teams, ownership, and deep care for customers. Thats The Helm Way. Now, were looking for a Product Manager - Integrations to join our Professional Services team on an 18-month fixed-term contract to support continued growth while a team member is on maternity leave. Your mission In this role, youll own the full lifecycle of Helm CONNECTs integration portfolio, from custom client integrations (ERP, invoicing, HRIS, operational data syncs) to scalable integration products such as TVIB, SIRE, Fatigue Management, and future standards. This role sits at the intersection of product thinking and delivery execution. Youll decide which integrations become repeatable products and which remain custom engagements, while also owning the commercial and delivery success of custom integration projects. Youll work directly with customers, coordinate with Professional Services developers and Implementation Specialists, manage support escalations for live integrations, and mentor a junior Business Analyst based in South Africa supporting European client delivery. This is not a traditional product role sitting inside a product org writing PRDs. Youll be hands-on, scoping integrations, writing SOWs, reviewing data mappings, running testing calls with customers, and driving projects to completion. What you are responsible for: Integration Product Strategy (~25%) Own the integration product roadmap: define which integrations become productized offerings (TVIB, SIRE, Fatigue Management, etc.) vs. remain custom engagements. Identify patterns across custom integration work and turn repeatable solutions into scalable products with reusable templates, standard data mappings, and documented configuration guides. Gather and synthesize customer feedback, support ticket trends, and market demands to prioritize the integration backlog. Collaborate with Product, Engineering, and Sales to align integration product strategy with Helm CONNECTs broader roadmap. Custom Integration Delivery (~40%) Own the full lifecycle of custom integration projects: from initial customer request through ROM, SOW, development coordination, testing, go-live, and post-launch support handoff. Engage directly with customers to gather requirements, define data mappings and transformation logic, document solution designs, and manage expectations on scope, timeline, and cost. Produce ROMs within 2 business days of a customer request; deliver SOWs within 14 business days of ROM acceptance. Own the P&L on integration SOWsscope, price, negotiate, and drive to signature. Coordinate with PS developers on build timelines, manage the 3-week testing window, and run weekly status calls with customers and internal stakeholders. Perform final QA approval, develop test plans, and ensure integrations meet documented requirements before go-live. Ensure all project documentation (Confluence, status reports, IDD) is current and accessible to stakeholders including Dir. PS, Account Managers, and Implementation Specialists. Support & Stakeholder Management (~20%) Serve as the escalation point for live integration issuestriage, coordinate fixes with developers, and communicate resolution timelines to customers. Monitor integrations post go-live (up to 1 month), then run structured handover calls with customers and Support to ensure continuity. Manage communication across Dir. PS, Account Managers, AE/AM teams, PS Custom Dev, and Implementation Specialistskeeping all parties informed on milestone progress, blockers, and next steps. Provide detailed stakeholder updates via Slack and Confluence when requested, including task completion timelines, next customer calls, and expected close dates. Team Development & Process (~15%) Provide dotted-line mentorship and technical guidance to a junior Business Analyst based in South Africa, supporting their growth on European client integration delivery Build and maintain reusable integration assets: SOW templates, testing document boilerplates, solution design frameworks, and standard data mapping libraries. Develop training materials for integration solutions and provide orientation and guidance to Implementation Specialists deploying completed integrations. Continuously improve the integration delivery processidentify inefficiencies, standardize workflows, and reduce time-to-delivery. What you bring to the team: Must-Haves 3+ years of experience in a product management, business analysis, or technical project delivery role, ideally in a B2B SaaS or professional services environment. Demonstrated experience scoping and delivering system integrations (API-based, file-based, or middleware). You understand data mappings, payloads, error handling, and what it takes to get two systems talking to each other. Strong requirements gathering and documentation skills: you can run a customer call, extract what matters, and produce a spec that a developer can build from without ambiguity. Commercial acumen: youve scoped, priced, and negotiated technical work. You understand SOWs, project budgets, and how to protect margin while keeping customers happy. Comfort with ambiguity and low-structure environments. There is no JIRA board assigning you tasks. You see what needs to happen and you drive it. Excellent written and verbal communication. You can translate between a customer saying we need our data to sync and a developer needing field-level transformation logic. Organized and relentless about follow-through. You never leave a customer call without the next call booked. You dont let balls drop. Calm under pressure. When the customer, the AM, and the dev all need different things by end of day, you stay steady and work the problem. Nice-to-Haves Experience in maritime, fleet management, logistics, or port operations. Familiarity with ERP integrations (SAP, Oracle, NetSuite, or similar). Working knowledge of APIs, REST, JSON, and tools like Postman. Experience with product management frameworks, roadmapping, prioritization, stakeholder alignment, applied in a services-adjacent context. Knowledge of relational databases and SQL. SDLC knowledge and experience working within or alongside development teams. Post-secondary degree or diploma in Computer Science, Information Systems, Business, or equivalent experience. What Success Looks Like: First 90 Days Youve taken over active integration projects and are running customer calls, status updates, and testing cycles independently. Youve delivered at least one integration SOW from scoping through signature. You can navigate Helm CONNECT well enough to scope integration feasibility without needing developer input on every question. Youve built a working relationship with the SA-based BA and established a rhythm for coordination on European accounts. First Year You own the integration product roadmap and have shipped at least one productized integration (e.g., TVIB or SIRE as a configurable, repeatable offering). Custom integration delivery is running on a repeatable process with standardized templates, predictable timelines, and healthy margins. Youre the recognized integration expert at Helm - customers, AMs, and developers come to you first. The SA-based BA is operating with increasing independence on European integration delivery under your guidance. At Helm, we dont just keep the worlds maritime operations running, we keep our people growing. Youll join a company that values ownership, precision, and teamwork as much as it values results. Together We Win We collaborate to create clarity, not chaos. Own It We take responsibility, solve problems, and build better every time. Care Deeply About our work, our people, and the customers we serve. Enjoy the Ride We take pride in the journey, not just the results. Perks & Benefits: Compensation with On-Target Earnings (OTE) of $88,000 $110,000 CAD - Base salary range: $80,000 $100,000 CAD 100% remote role Flexible hours with overlap in core business time Company-paid health, dental, and vision benefits from day one Paid vacation + 7 floater days + birthday day off Employee Stock Purchase Plan (after 6 months) Professional development through Helms learning programs and development journeys A supportive, inclusive, and collaborative culture where great ideas are encouraged and acted on Worker Type: Regular - Fixed Term Number of Openings Available: 1 Actual compensation may vary based on a candidates experience, skills, location, and internal equity considerations. Total On-Target Earnings (OTE) include base salary plus a target performance bonus. Helm uses AI-assisted tools during parts of the recruitment process (such as resume screening, candidate matching, scheduling, and communications) to improve efficiency and candidate experience. All hiring decisions are made by qualified human professionals. If you dont meet every requirement listed, we still encourage you to apply. We recognize that candidates from underrepresented groups may hesitate to apply unless they meet every qualification, and we hire for potential as well as experience. Helm Operations is an Equal Opportunity Employer. We welcome applicants of all backgrounds, identities, and experiences, and are committed to building a diverse and inclusive workplace. We thank all applicants for their interest; however, only candidates selected for further consideration will be contacted.