Job Title

Job Summary: Reporting to the Director, IT Operations, and working closely with IT counterparts and local leadership and staff teams, the Senior, Infrastructure & Network Administrator is responsible for provisioning, installing/configuring, operating, maintaining, monitoring, and managing systems hardware, software, related infrastructure and network for both cloud (Azure) and local environments at Heart & Stroke. While working closely with other IT Managers and technicians to engineer, develop, support and integrate infrastructure, applications, telecommunication and related systems, this role supports safeguarding and maintaining the integrity of IT systems including privacy, security, disaster recovery, and risk This role is also responsible for researching and recommending system enhancements and innovations that will improve business and support future business needs and from time to time assisting project teams with technical issues and helping identify technological innovations that would enhance current and future Heart & Stroke infrastructure and network systems List Tasks or Duties for Each Key Accountability Strategic Planning and Implementation Ensure continued alignment of Heart & Stroke technology direction with business goals Provide input, documentation, and reports on information security, disaster recovery/continuity, maintenance, and assets Develop network and related architectures and solutions based on requirements from stakeholders Implement and monitor policies and procedures relating to general IT related activities Drive standardization and automation into all aspects of the Heart & Stroke technology network Assess and recommend new technologies and best practices for adoption Identify approaches that leverage our resources, reduce costs, and provide economies of scale Network and System Administration Monitor network performance and integrity Design and deploy functional networks in both cloud and local environments Configure and install software, servers, firewalls, routers and other network devices in both cloud and local environments Automate network tasks and monitor their effectiveness Suggest improvements to network performance, capacity and scalability Configure, manage, and support cloud infrastructure, applications and services (i.e., Azure, Office 365, OneDrive, SharePoint Online) Design, configure and maintain backup and disaster recovery Design, configure and maintain remote access system for remote users (i.e., VPN Access, Remote Desktop, Azure Virtual Desktop) Support monitoring systems (i.e., WhatsUp, SCOM) Work with Senior Manager of Cybersecurity to implement, install and monitor all security systems (i.e., access controls, MDR, penetration tests, PCI, Defender) Configure, maintain, and monitor update and patch systems and deployment systems Configure, manage, and support all operational aspects of telecommunication and audio-video systems (i.e., MS Teams phone, MS Teams meeting rooms and conference, Logitech) Infrastructure (cloud and local) Support Investigate and troubleshoot infrastructure problems and change requests when escalated from Tier 1 Repair and recover from hardware or software failures Coordinate infrastructure support and communicate with impacted constituencies when necessary (i.e., end-users, other IT team members, vendors and third-party agencies) Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements Research and recommend cloud and local infrastructure improvements Documentation Create clear and logical documentation, in lay and technical terms, for current network and desktop configuration, disaster recovery, and client setting Actively participate in policy formulation and enforcement Maintain backup system documentation Maintain availability, continuity and workaround documentation per ITIL best practices Create and maintain network architecture documentation Project and Other Duties Assist project teams with technical issues and help identify technological innovations that would enhance current and future Heart & Stroke infrastructure and network systems Lead network, telecommunication and /or technology related projects as required Budget planning/recommendations for network, hardware, and software Function as liaison with third party technicians and vendors when required Communicate with Heart & Stroke community in technology innovations, IT policies and procedures, and technology best practices Facilitate office changes in relations to IT, and/or advise on operations and facilities issues if necessary Performance Metrics Financial (revenue target, budgetary responsibility etc.) NA Non- financial (customer / donor retention, stewardship, relationship management etc.) Along with other IT team members, provide a 99.9% Uptime SLA (network, applications, access) on a national basis Ensure configuration standards meet the intent and rigor for the overall safety and security (both logically and physically) of critical system components Adherence to network schedules, security and optimization Maintain up-to-date applications, regulations, asset inventory, topology documents, service catalogues and IT standards and procedures. Educational Requirements Post-secondary degree or diploma in IT, network and/or minimum of 5 years related experience required Azure Fundamentals, Azure Administrator Associate, Teams Administrator Associate and/or Security Administrator Associate Certification required CCNA certification, ITIL knowledge or certification recommended Continuous training and certification accreditation for purposes of maintaining an acceptable level of information security expertise necessary for configuration management Work Experience Experience with expertise in implementing, managing, and monitoring an organizations Microsoft Azure environment, including virtual networks, storage, compute, identity, security, and governance is required Experience with PowerShell, Azure CLI, the Azure portal, Azure Resource Manager templates (ARM templates), and Microsoft Azure Active Directory (Azure AD), Azure Virtual Desktop and/or other remote apps is required Knowledge of Cisco Meraki Solutions (include the Meraki Dashboard and analytics), Merakis Wireless LAN, Switching, Security and SD-WAN an asset Experience with Managing Modern Desktops environment; including deploy Windows client; manage access, compliance policies and configuration profiles; manage apps and devices is required Knowledge with Windows Server workloads using on-premises, hybrid, and cloud technologies an asset Experience with Microsoft Teams and Office365 is required Knowledge of implements and manages the operational aspects of cloud-native and hybrid data platform solutions built with Microsoft SQL Server and Microsoft Azure Data Services, including applying knowledge of using T-SQL for administrative management purposes an asset Skills Possess good written and verbal communications skills and be able to articulate technology to business partners and management Can evaluate and prioritize activities and focus staff resources aligned with business priorities in a high volume environment Have a strong commitment to providing excellent and respectful customer service to variety of stakeholders with varying degrees of technical proficiency and diverse backgrounds Desire to maintain technical proficiency at a high level through formal courses and self-driven learning Be able to embrace change and support others through times of change Be flexible and service, achievement, and task-oriented Some project management skills Working Conditions Travel to other provincial offices might be required occasionally Ability to work in office and/or at special events occasionally HWOW4