Job Title

Manager, Customer Strategy and Growth: On behalf of our Banking client, Procom is searching for a Manager, Customer Strategy and Growth for a 2-year role. This position is an onsite position at our clients Toronto, Ontario office. Manager, Customer Strategy and Growth - Job Description: This role is focused on defining segment strategies and leading the development and execution of initiatives that drive growth for the New to Canada portfolio. The position involves working closely with cross-functional teams to translate customer insights into measurable outcomes, enhancing BMOs position as the bank of choice. Manager, Customer Strategy and Growth - Responsibilities: Own segment strategy and deliver outcomes across acquisition, activation, engagement, retention, and share-of-wallet Identify and scale strategic partnerships to expand reach and increase customer lifetime value Lead cross-functional teams to execute go-to-market strategies and major growth initiatives Translate insights into strategic choices and investment priorities Partner with Analytics and Marketing to design scalable mechanics for conversion and product adoption Develop compelling value propositions based on customer needs and competitive differentiation Build executive-ready strategies and narratives to influence senior stakeholders Act as a connective tissue across Product, Channels, Frontline, and external partners Monitor trends, risks, and opportunities to refine segment strategy Champion a customer-first mindset while maintaining commercial discipline Manager, Customer Strategy and Growth - Mandatory Skills: 7-8 years of experience in strategy, consulting, business transformation, or growth roles Masters degree preferred (MBA an asset) Experience in developing and executing customer or segment strategies Strong grounding in customer economics, segmentation, and performance analytics Advanced quantitative and problem-solving skills Proven ability to influence and lead cross-functional teams Strong executive communication and storytelling skills Manager, Customer Strategy and Growth Nice-to-Have Skills: Experience in banking or customer-centric industries Experience navigating complex organizations Ability to manage multiple priorities simultaneously Collaborative, outcome-oriented leadership style Accessible, teamwork, problem-solving, communication Manager, Customer Strategy and Growth Assignment Length: This is a 2-year contract position. Manager, Customer Strategy and Growth - Start Date: ASAP. Manager, Customer Strategy and Growth - Assignment Location: Toronto, Ontario, onsite position. This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.