Job Title

Operations Coordinator About Fox Fold Were Fox Foldthe worlds most exciting tissue company (yes, tissues can be exciting!). We help hotels reduce waste, save money, and switch to bamboo through patented refillable tissue solutions.Launched halfway through 2024, were proud to have quickly scaled across North America, partnering with hotels like Fairmont, Nobu, Sheraton and many more. We have expanded distribution with major partners and recently completed a Series A fundraising round. Our mantra? To turn the everyday into something extraordinary. Behind the scenes, a lot has to happen to make that possible: this includes orders, warehouses, distributors, a global supply chain, shipping logistics, and making sure the right products end up in the right place at the right time. Thats where our operations team comes in. As Fox Fold continues to grow, were looking for an Operations Coordinator to help keep things running smoothly. The Role This role works closely with our Sr. Operations Manager to help coordinate orders, shipments, and communication between our warehouses, distributors, and customers. Think of this role as the person who keeps all the moving pieces organized and on track. If you enjoy problem-solving, staying organized, and making sure things actually get done, youll thrive here. What Youll Be Doing Helping Orders Move Smoothly Assist with processing and reviewing sales orders Track orders from warehouse to delivery Help ensure shipments go out correctly and on time Coordinating Logistics Work with warehouse teams to fulfil orders Request shipping quotes and track deliveries Help coordinate pickups, deliveries, and carrier communication Supporting Customers & Distributors Help answer questions about orders and shipments Coordinate with distribution partners across North America Assist with routing orders to the right warehouse or distributor Keeping Operations Organized Update order statuses in our systems Maintain clear records of shipments and orders Help spot and solve operational issues before they become problems Unique Projects Support special projects across Sales, Marketing, and Finance, such as launching new regions, rolling out new products, improving operational workflows, and helping streamline how we manage orders and shipments as we grow. Who Were Looking For You love staying organized and keeping things on track You can learn systems easily (we use NetSuite as our ERP, HubSpot as our CRM, and work with multiple warehouse systems) Youre comfortable juggling multiple tasks at once You communicate clearly, succinctly, and professionally You enjoy solving small problems before they become big ones You have experience in operations, logistics, customer coordination, or supply chain (a bonus, not required) Why Work With Fox Fold Get exposure to logistics, supply chain, and operations strategy Work cross-functionally with Sales, Marketing, and Finance on high-impact projects Join a small team where your work actually matters Get the opportunity to grow within a fast-growing business Free Fox Fold paper products (yes, really) Compensation & Benefits Salary: $60,000 CAD Benefits: Health & dental coverage Paid time off Fully remote work environment Opportunity for growth within the best company ever Interview Process Our interview process is designed to be straightforward and conversational: Intro call to learn more about your background A short interview focused on organization, problem-solving, and communication Practical scenario (how youd handle real scenarios) At the end of your resume or as an additional document, please add a brief response to this prompt: What interests you about Fox Fold and this role? Optional: include your theme song