Job Title

Alberta Blue Cross is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. Were committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we doand place trust in our employees to deliver our vision. Working at Alberta Blue Cross means having a career where youll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth. OVERVIEW As the successful candidate, you will contribute to the transformation of our digital workplace as a trusted advisor to business units, by supporting usercentric strategies that enhance productivity, collaboration, and employee engagement through modern technology platforms while maintaining strong standards for safety, governance, and responsible use of technology. You will support frictionless communication and collaboration, foster best practices for content and knowledge management, and help improve personal productivity across devices and applications. Your role focuses on supporting workplace collaboration, productivity, communications, and automation while driving adoption of Microsoft365 technologies, enabling citizen development, and supporting a Center of Excellence to support our organization's digital transformation journey. In this hybrid role, you will work from either our Edmonton and or Calgary location and have flexibility to work from home. WHAT YOU WILL DO Digital Enablement & AI Adoption Support broad adoption of Microsoft365, Copilot, and related productivity tools by acting as a trusted advisor to business units in identifying pain points and uncovering opportunities. Deliver hightouch (whiteglove) enablement through the Digital Workplace Center of Excellence by facilitating or supporting workshops, discovery sessions, working groups, and Communities of Practice, while guiding teams in responsible and effective selfserve use of digital tools like Microsoft365, Power Platform, PowerBI, and Copilot. Coach employees to embed AI into daily workflows (summarizing, drafting, analysis, task automation). Identify use cases GenAI or low code automation can remove repetitive work or accelerate processes. Workflow transformation by analyzing current and futurestate business processes to recommend more efficient, and digitally enabled workflows aligned with organizational goals and best practices across Microsoft365, Copilot and Power Platform. Coach business units on safe, responsible use of GenAI and adherence to enterprise governance. Assist in delivering personabased enablement that guides employees on how to use the right tool for the task. Track enablement and adoption metrics, including M365 usage, Copilot usage, time savings, and productivity improvements. Learning & Capability Development Partner with Learning & Development to deliver personabased training programs. Support delivery of Microsoft InaDay formats and virtual learning (Copilot, M365, PowerBI). Contribute to creation of gamified, persona specific learning pathways. Provide support towards continuous enablement to teams at varied levels of digital maturity. Help maintain best practices, learning materials, learning libraries, adoption materials and the Digital Workplace Hub. Monitor training participation, completion rates, and learner progress. Hybrid Collaboration & Workspace Optimization Assess collaboration pain points across Teams, Planner, OneDrive, SharePoint, and virtual whiteboarding. Provide guidance on best practices for hybrid meetings and async collaboration. Support modernization of meeting rooms and digital tools to ensure remote + inoffice parity. Coach teams on new ways of working (meeting etiquette, file sharing, coauthoring, asynchronous communication). Surface issues and improvement opportunities to Manager, Digital Workplace to ensure unified employee experiences. Help measure collaboration friction, tool issues, and adoption patterns. Contribute to the goal of a seamless collaboration environment aligned to workflows. Innovation Activation & Governance Assist with running the innovation framework and program Support the intake, prioritization, and evaluation of innovation ideas and digital pilots. Lead intake, scoping, analysis, and orchestration of POVs and use cases across M365, Copilot, Power Platform, AI, and process mining. Assist in coordinating sprint based or gated pilot processes, including problem framing, defining success criteria, and wrapups. Ensure pilots follow required governance, including AI, privacy, compliance, and risk guidelines. Document use cases, POVs, lessons learned, and scaleup recommendations. Maintain pilot dashboards, idea pipelines, and value tracking. Support the Digital Workplace governance model through structured documentation and playbooks. Help teams participate in responsible experimentation while ensuring organizational safety. WHAT YOU WILL HAVE A related degree or diploma in Computer Science, Information Technology and related experience is required. Ten years total experience in: Business Analysis or Digital Workplace / Collaboration / Enterprise Productivity platforms. Five years plus specifically at a senior or lead level, owning initiatives endtoend. Strong working knowledge of the Microsoft365 environment, including Teams, SharePoint, Power Platform, etc., with experience leveraging these tools to design, document, and improve business workflows. Excellent verbal and written communication skills, including the ability to establish and maintain effective working relationships with both the user community and technical teams. Strong facilitation skills that will be utilized in conducting user workshops to define requirements. Experience detailing and documenting requirements from the business teams and effectively communicate those requirements to the technical teams. Working knowledge of/experience with Project Management body of knowledge and AGILE methodologies would be beneficial. Demonstrated ability to work effectively in a team environment. Decisionmaking ability and demonstrated leadership potential is essential. Demonstrated ability to pay persistent attention to detail, while maintaining an overall view of the situation and the big picture. Ability to multitask and meet the challenges of a fastpaced changing environment. Certifications in Microsoft365, SharePoint, or Azure are an asset. This position will remain open until March 20, 2026. Alberta Blue Cross is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences. We offer the opportunity to work in an innovative, highenergy teamfocused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca #J-18808-Ljbffr