Job Title

Location: Vaughan, ON (Teston Rd) Reports to: Director, Operations Work Arrangement: On-site Employment Type: Full-time Salary Range: $100,000 $110,000 This Role Requires a True 3PL Operator Our client is seeking an experienced, handson Warehouse Operations Manager with proven 3PL leadership experience in a multiclient environment. This is not a stepup role. It is not a learning role. It requires someone who has already owned service levels, labour budgets, compliance audits, and supervisor accountability in a complex warehouse operation. This position was created to fill an existing opening and to add additional leadership capacity to support continued growth. It has been challenging to find the right fit because the expectations are high and the impact of this role is significant. If you have full P&L accountability, understand SLA discipline, and lead from the warehouse floor, this may be the opportunity youve been looking for. A minimum of 50% of your time will be spent on the floor. Role Purpose Own full 3PL warehouse operations performance across service, cost, safety, compliance, and team development. Ensure customer SLAs are met, inventory integrity is protected, audits are passed, and operational scalability supports business growth. Key Responsibilities Operations & Execution Lead all 3PL building operations including labour planning, equipment, facilities, compliance, and service performance. Maintain SLA performance targets: OTIF 98% Inventory Accuracy 98% Dock-to-Stock 98% within 48 hours Ensure daily KPI visibility and conduct structured shift huddles. Lead root cause and corrective action (RCCA) processes for performance gaps. Spend a minimum of 50% of time on the warehouse floor ensuring process adherence and flow optimization. Own full operational P&L including labour, overtime, and cost drivers. Maintain labour usage within approved monthly and annual budgets. Partner with Finance to develop ROIbacked business cases for equipment or automation investments. Compliance & Food-Grade Standards Ensure BRCGS and foodgrade compliance. Lead external and customer audits; close nonconformances within defined timelines. Maintain TDG, health and safety training, and regulatory compliance standards. Drive a safetyfirst culture with zero tolerance for shortcuts. Inventory & Systems Own inventory accuracy across the facility, WMS, and customer systems. Ensure supervisors maintain strong WMS discipline and superuser capability. Identify and implement process improvements to eliminate manual workarounds. Customer & Business Partnership Liaise directly with customers regarding performance, complaints, and service improvements. Lead structured RCCA processes for missed KPIs and customer concerns. Support operational design and onboarding for new customers and RFPs. Team Development Coach and mentor Warehouse Supervisors and Team Leads across multishift operations. Identify highpotential talent and implement development plans. Establish clear onboarding standards for operations roles. Partner with HR on retention, performance management, and workforce planning. What Success Looks Like 03 Months Complete full operational assessment (KPIs, staffing, compliance, facility). Confirm baseline metrics for OTIF, inventory accuracy, docktostock, labour cost, and safety. 36 Months Deliver documented action plan addressing operational gaps. Stabilise labour variance within 2% of monthly budget. Close audit findings within defined timelines. 612 Months Maintain DocktoStock 98% within 48 hours. Keep labour usage within approved annual budget. Successfully lead at least one external audit with no major nonconformances. Implement at least one operational improvement initiative with measurable ROI. Required Experience Minimum 5+ years of leadership experience in a 3PL warehouse environment. Demonstrated ownership of full P&L and labour budgets. Direct accountability for SLA performance (OTIF, inventory accuracy, docktostock). Experience leading external audits in a foodgrade or regulated environment. Advanced WMS proficiency (Synapse preferred). Proven track record developing supervisors and driving accountability. Candidates without direct 3PL P&L ownership and SLA accountability will not be considered. Fastpaced 3PL warehouse environment. Multiclient complexity with high customer visibility. WMSdriven operations with system integrations. Multishift operations with peak season volume fluctuations. This role requires steady leadership, operational discipline, and strong financial control under pressure. Salary range: $100,000 $110,000 Performancebased bonus structure Our client thanks all applicants; however, only selected candidates will be contacted. Accommodations are available throughout the hiring process. AI is not used in screening or selection. #J-18808-Ljbffr