Job Title

Job Description DXC Insurance fait partie de lorganisation mondiale DXC Technology (NYSE : DXC) et cette unit commerciale se spcialise dans le fait daider les entreprises mondiales grer leurs divisions et leurs oprations dassurance tout en modernisant les outils technologiques, en optimisant les architectures de donnes et en assurant lvolution de la scurit au niveau des clouds publics, privs et hybrides. Avec des dcennies dinnovation, les plus grandes entreprises du monde font confiance DXC pour dployer les outils technologiques dentreprise afin doffrir une exprience client visant optimiser la comptitivit et la performance, En savoir plus sur lhistoire de DXC et notre accent sur les personnes, les clients et lexcution oprationnelle Ce poste est moins li linformatique et plus spcifique lassurance-vie. Cest loccasion idale de commencer votre carrire dans le secteur de lassurance! En tant que membre de lquipe Licences et contrats, vous vous concentrerez principalement sur la mise en place des contrats des conseillers, la maintenance de la base de donnes des agents, les transferts et le parrainage des licences. Vous serez galement responsable de fournir un niveau suprieur de service la clientle nos clients, distributeurs et conseillers sur une base quotidienne. Vous Devrez Veiller ce que toutes les demandes daccueil et de maintenance des agents soient examines et traites avec prcision dans le respect des normes de service tablies Communiquer efficacement (par crit et oralement) avec tous les clients Maintenir des enregistrements prcis bass sur les normes et politiques de lentreprise dans le systme de flux de travail Documenter les problmes et rpondre aux demandes Produire un rapport hebdomadaire sur le flux de travail lintention de la direction du dpartement Assurer la liaison avec les autres dpartements de lentreprise Participer la recommandation damliorations du service Aider les membres de lquipe traiter les dossiers en souffrance Traiter toute autre tche ncessaire lquipe Exigences obligatoires Diplme dtudes collgiales ou universitaires Bilingue anglais/franais (parl et crit) 2+ ans de connaissance approfondie de lindustrie de lassurancevie et des canaux de distribution/conseils 2+ ans dexprience en service la clientle (ce nest pas un poste en centre dappels) Exigences supplmentaires Souci du dtail et de la prcision, capacit effectuer plusieurs tches la fois Excellentes comptences en organisation et gestion du temps Capacit travailler dans un environnement volume lev Excellentes aptitudes la communication verbale et crite Capacit travailler de manire autonome et en quipe Attitude positive, oriente vers le service la clientle et volont doffrir un service de qualit suprieure Bonne connaissance de la suite MS Office Environnement de travail Vous devez tre lgalement autoris travailler au Canada sans ncessiter de parrainage maintenant ou dans le futur Heures douverture : de 8 h 19 h (HNE), du lundi au vendredi DXC Insurance is a part of the global DXC Technology (NYSE: DXC) organization and this business unit specializes in helping global companies run their insurance division and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the worlds largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at This role is less IT related and more Life insurance specific. It is the perfect opportunity to begin your career in the Insurance industry! As a member of the Licensing & Contracting team, you will be primarily focused on advisor contract setups, agent database maintenance, transfers and license sponsorship. You will also be accountable for providing a superior level of customer service to our clients, distributors and advisors on a daily basis. You Will Ensure all agent onboarding and maintenance requests are reviewed and processed accurately within established service standards Communicate (written and verbal) effectively with all customers Maintain accurate records based on company standards and policies within the workflow system Document issues and respond to requests Produce weekly workflow reports for department leadership Liaise with other departments within the company Recommend service improvements Assist team members with backlogs Process any other tasks as needed by the team Mandatory Requirements College diploma or university degree Bilingual English/French (spoken and written) 2+ years of strong knowledge of the life insurance industry and distribution/advisor channels 2+ years of customer service experience (this is not a call center position) Additional Requirements Strong attention to detail and accuracy with ability to multitask Excellent organizational and time-management skills Ability to thrive in a high-volume environment Excellent verbal and written communication skills Ability to work independently and as part of a team Positive, customer service-oriented attitude with a commitment to superior service Good knowledge of MS Office product suite Work Environment You must be legally eligible to work in Canada without requiring sponsorship now or in the future DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. #J-18808-Ljbffr