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OverviewA Storied Past. A Brilliant Future. For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today continues to be a symbol of timeless elegance and modern sophistication.Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.About the CompanyFairmont Royal York is a storied tradition at Fairmont, where nearly a century of luxurious hospitality and exceptional service has made us a Toronto landmark.Why Work for FairmontA Rich History: Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.A Culture of Excellence: Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.Grow, Learn and Enjoy! Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.New Energy for a Storied Landmark: As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zerocarbon century ahead.Job DescriptionThe Front Office Supervisor plays a key support role while actively assisting with daytoday frontline operations. This position is responsible for both administrative functions and guestrelated matters, providing valuable exposure that helps develop the skills required for future Front Office Management roles. Working closely with the current Front Office Managers, the Supervisor supports the Front Desk, Royal Service, and Guest Services teams and serves as a primary resource for them over the shift. In addition, this role maintains direct ownership of guestfacing public areas, frequently operating in a highly visible, frontofhouse capacity as a brand and lobby ambassadorengaging with guests and colleagues to ensure a seamless, informed, and consistently luxurious experience.ResponsibilitiesProvide effective, fast service in a friendly and professional manner.Ensure the highest level of guest satisfaction.Deal effectively with any guest comments and/or complaints.Assist with guest arrival and departure as required.Assist with the sell strategy on soldout nights / manage and balance daily room inventory.Assist with daily VIPs and group arrivals, with a primary focus on the tours segment of the business and being the liaison for tour groups prior to and during their time on property.Send out package report and act on any special amenities associated with packages.Ensure daily departures and arrivals are reviewed VIPs and groups.Conduct internal service quality audits.Perform annual colleague reviews and provide ongoing coaching and support in alignment with brand and culture values.Drive key performance metrics such as upsell revenue, all enrollments and colleague engagement.Observe, predict and respond to Front Office operation and hotel activity.Complete daily checklist according to department standards.Represent Front Office in various hotel committees.Assist with emergency procedures.Other responsibilities connected with Front Office may be required.QualificationsProven leadership, development and delegating skills in a similar position is a strong asset.Highest guest service skills, talent and knowledge with the vision and ability to lead employees to excellence.Postsecondary school education with a diploma in hotel management is an asset.Second or third language is an asset.Professional manner, outgoing personality, and ability to work on own initiative.Ability to handle daytoday operations of a Front Desk with excellent business acumen.Physical Aspects of PositionConstant standing and walking throughout shift.Frequent lifting and carrying up to 30 lbs.Constant kneeling, pushing, pulling, lifting.Frequent ascending or descending ladders, stairs and ramps.Compensation and BenefitsThe salary range for this position is $65,00075,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by jobrelated skills and knowledge, relevant experience and/or work location.Free meals: Healthy meals on us every shift.Travel discounts: Sweet deals at Accor hotels worldwide.Dry cleaning: Free drycleaning for your work gear.Skill up: Custom learning programs to boost your talents.Impact: Join our health & wellness, sustainability, and DEI committees.Level up: Unlock new career heights with exciting growth paths.Application ProcessAt Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.AI DisclosureWe use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Visa RequirementsMust be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.AccommodationsWe encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: & InclusionAt Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.BE PART OF OUR FUTUREAnother stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Torontos most treasured landmarks. #J-18808-Ljbffr