Job Title

YOU'RE A natural leader WHO BUILDS strong TEAMS AND DELIVERS EXCEPTIONAL experiences.The OpportunityWhile youre passionate about developing people, you also understand the importance of operational excellence and regulatory compliance. As a Novice Instruction Supervisor, you play a key part in ensuring AMAs Driver Education programs are delivered to the highest standards.Reporting to the Manager, Driver Education Novice, this role supports the delivery of classroom and in-vehicle driver education programs across Alberta. You will work collaboratively with instructors, supervisors, administrators, and leadership to ensure Alberta Transportation requirements and AMA standards are met, while delivering a consistently excellent member and client experience. Youll also be a key point of contact for resolving concerns, supporting instructor performance, and identifying opportunities to improve service quality.The Team Youve Been Looking ForAMA is more than a workplace; its a family. Together, we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!AboutBuilding on a century of proud service in Alberta communities, were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, youll enjoy:Competitive salary and flexible benefitsEmployer-paid retirement savings programEmployee-exclusive discounts on travel, insurance, memberships, and moreFree travel medical insurance for you and your immediate familyOngoing professional developmentPaid vacation and personal days, including a Volunteer Day and Me DayFlexible work models that make sense for your lifestyleWho You AreYoure a people-focused leader who thrives in a fast-paced, service-driven environment. You bring strong judgment, adaptability, and a collaborative mindset to everything you do. You believe in treating people like family, holding teams to high standards, and continuously improving how work gets done.You AreA confident leader and mentor who builds trust and engagementPassionate about customer service and member experienceComfortable managing multiple priorities and resolving complex issuesOrganized, detail-oriented, and confident making sound decisionsA strong communicator who can deliver both positive and difficult messages with professionalismAligned with AMAs purpose and values, and motivated by meaningful workHow Youll Make An ImpactSupport the delivery of Driver Education programs in alignment with Alberta Transportation School Licensing requirements and AMA standardsWork closely with instructors and supervisors to ensure quality, consistency, and compliance across classroom and in-vehicle instructionSupport instructor recruitment, onboarding, training, and ongoing developmentMonitor service delivery, performance trends, and quality metrics, and recommend improvements as neededAct as a first point of contact for escalated student, parent, or instructor concerns, ensuring fair and timely resolutionCollaborate with Driver Education leadership, Field Managers, Senior Instructors, and administrators to identify service gaps and implement solutionsShare preventative guidance, training opportunities, and best practices with the instructor network to improve satisfaction and reduce complaintsContribute to continuous improvement initiatives, curriculum support, and community events as requiredWhat You Bring To The TableA high school diplomaA minimum of five years experience in driver education or a related fieldDemonstrated experience in leadership, coaching, and performance managementExperience supporting recruitment, onboarding, and development of instructors or contractorsStrong problem-solving and conflict-resolution skills in a customer-focused environmentAbility to produce high-quality results within tight timelinesLicensing And RequirementsValid Class 1, 2, or 4 Alberta Operators Licence with a clean 10-year Drivers AbstractLicensed Alberta driving instructor with appropriate endorsements for novice in-vehicle and classroom instructionKnowledge of Alberta Transportation School Licensing requirements and AMA Driver Education standardsSecurity Clearance, including Vulnerable Sector CheckBelonging Matters HereAMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact . Well work with you feel supported throughout your journey with us.Work ModelIn-OfficeWe thank all applicants for their interest; however, only those selected for an interview will be contacted. #J-18808-Ljbffr