A leading tech-enabled business services company in Nova Scotia seeks a Quality Assurance Manager to oversee the QA function in their BPO contact center. This key leadership role is responsible for ensuring service quality, compliance, and continuous improvement, impacting customer satisfaction and operational excellence. Ideal candidates will have a Bachelor''s degree, QA leadership experience, and strong analytical skills. The position offers competitive compensation and promotes a constructive work environment. #J-18808-Ljbffr
Job Title
Senior Contact Center QA Leader | Drive Quality & Growth