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CONTACTING US**[email protected] Manager (Technical) page is loaded## Product Manager (Technical)remote type: Hybridlocations: Toronto, Canadatime type: Full timeposted on: Posted Todayjob requisition id: JR12695# **Hi, we are ecobee.**ecobee introduced the worlds first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment.# **Why we love to do what we do:**Were helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While were proud of what weve done so far, theres still a lot we can doand you can be part of it.# **Join our extraordinary team.**We''''re a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with an office in Leeds, UK, and remote ecopeeps in the US. We get to work with some of North America and UK''''s leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. Were always looking for curious, talented, and passionate people to join our team.**Wholl You Be Joining:**Were looking for a Product Manager (Technical) to join our Digital team comprised of product managers, UX designers, copywriters, content managers, and software engineers. As Product Manager (Technical) on the Digital team, you will report to the Manager of Product Management, Digital, and deliver best-in-class web products that support the customer care and support experience at ecobee.Working closely with Admin Portal, Dotcom, Customer Support, Common Platform, and internal product teams, you will be responsible for delivering business-critical tools and experiences that effortlessly guide customers to a quick product support resolution. Whether its helping customers navigate the ecobee Help Centre or connecting them with an agent from our Customer Support team, our goal is to make the support experience a memorable one for all the right reasons. This role will be responsible for the customer facing ecobee support journey, an internal facing SaaS product that customer support representatives interact with daily, and an internal developer API product that integrates all products within the ecobee portfolio. **This role follows a hybrid schedule, with in-office work required on Wednesdays and Thursdays to support collaboration; and flexibility to work remotely for the remainder of the week.****How Youll Make an Impact:**As a Product Manager with a customer-first mindset, you will enhance the support experience for both customers and agents by improving the Admin Portal and digital support on ecobee.com. Youll build capabilities that empower support teams and influence customer trust and purchase decisions. Working cross-functionally, youll define and execute a roadmap to elevate support experiences. You bring a strong focus on user experience, deep understanding of support tools, and the ability to collaborate with developers to deliver high-quality products. In the role you will:* Create seamless and engaging end-to-end customer support experiences working with the Customer Support team and other cross-functional teams, leveraging data to make outcome-driven decisions, and using UI/UX design patterns and heuristics.* Develop the digital strategy and approach to various product launches that enable ecobee customer care experiences.* Develop short-term and long-term product roadmaps for the Digital team centred around ecobee customer care in collaboration with Customer Support and partnering product teams.* Build and maintain trust with digital engineering team to foster an exceptional working relationship.* Prioritize product backlog, maintain well-defined user stories, and plan out sprints with the development team.* Use agile product management methods/scrum to facilitate, daily stand-ups, backlog refinement, Kanban briefing, and retrospectives.* Manage the release schedule and launch timelines across digital and partner-led initiatives.* Establish and maintain quality, performance, and efficiency metrics for customer care products.**What Youll Bring to the Table:*** Partner with product and web development teams to deliver seamless, user-focused experiences.* Act as a Product Owner in an agile environment, leading backlog prioritization and delivery.* Build and scale complex internal platforms and tooling to support customer and agent experiences.* Collaborate with diverse stakeholders, managing timelines and aligning on shared outcomes.* Work closely with developers on API integrations, with a solid understanding of web best practices and distributed systems.* Translate technical concepts into clear insights for business stakeholders and guide solution design discussions.* Use data-driven insights to shape digital strategies, while fostering team culture; experience in Smart Home or Clean Energy is a plus.Just so you know: The hired candidate will be required to complete a background check**What happens after you apply: Application review.** It will happen. By an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.**Interview Process:*** **Round 1:** 30-minute phone call with a member of our Talent Acquisition team* **Round 2:** 45-minute virtual interview with the Hiring Manager to assess background, product experience, and overall fit for the role* **Round 3:** 60-minute virtual interview with the Cross Functional team to evaluate technical depth and collaboration skills* **Final:** 90-min case study presentation with the leadership team to review strategic thinking, product vision, and problem-solving approach#LI-UF1Generac is committed to fair and equitable compensation practices. The salary range for this role, based in Toronto, Ontario, Canada, is between $122,000 CAD - $158,600 CAD. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidates relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation, #J-18808-Ljbffr