Job Title

Primary Responsibilities: Technical Support & Customer Service: * Provide on-site technical support for our products, including installation supervision, commissioning, and scheduled/unscheduled annual service. * Deliver remote support to customers via email, phone, and secure remote connection tools. * Conduct product training for customers both on-site and at our headquarters. Commissioning and Field Service: * Pre-Commissioning: Ensure site readiness for commissioning using progress tracking tools and maintain weekly communication with the customer. * On-Site Execution: Lead installation supervision, cold and hot commissioning, performance testing, and customer training. Generate weekly site reports and complete all commissioning sign-off documentation. * Post-Commissioning: Submit as-commissioned drawings and visit reports. Complete expense reports, follow up on action items, update system configuration files, and participate in post-project review meetings to provide customer feedback. In-House Support: * Assist the Project team with pre-shipping activities, including system testing, Factory Acceptance Testing (FAT), and customer training sessions. * Support new product development and continuous improvement by testing software releases and validating new product versions. * Maintain technical documentation, including drawings, bills of materials, manuals, and training materials. * Participate in design maintenance activities, including the creation of Engineering Change Notices (ECNs). * Provide technical application support to the Sales team and production support to the Manufacturing department. Qualifications: * Bachelors Degree in Engineering from an accredited university or a post-secondary diploma in a technology field, combined with relevant experience. * P.Eng., E.I.T., or similar professional designation is a strong asset. * 5-10 years of experience with control, automation, and electromechanical products and systems. Experience in industrial, automotive, or aerospace environments is preferred. * Must be eligible for frequent international travel to customer manufacturing facilities worldwide, with no impediments to entering all countries where our products are installed. Required Skills and Competencies: * Strong mechanical and electrical aptitude. * Proficient in using electrical, mechanical, and networking tools (e.g., digital multimeters, oscilloscopes, and other test/measurement equipment). * Ability to read and interpret technical documentation, including electrical schematics, mechanical drawings, and network diagrams. * Experience with AutoCAD and/or SolidWorks. * Hands-on experience with PLCs and Automation systems (both use and design principles). * Strong awareness of and commitment to industrial safety procedures. * Excellent communication, interpersonal, and customer relationship skills. * Highly professional, diplomatic, and adept at building relationships with internal and external customers. * Superior time management and organizational skills with the ability to multi-task, prioritize, and adapt in a fast-paced environment. * Meticulous attention to detail and a commitment to accuracy