Job Title

Our valued telecommunications client is seeking a Senior Bilingual Project Manager to lead a Google Contact Center as a Service (CCaaS) implementation Initial 8 month contract in Montreal, QC, (1-2 days/week on-site) with strong possibility of extension. 7.5 hours per day, Monday to Friday. As the successful candidate, you will lead a Google Contact Center as a Service (CCaaS) implementation project. This role is pivotal in ensuring the successful planning, execution, and delivery of the CCaaS solution, with a strong emphasis on driving effective change management to ensure user adoption and business benefit realization. The Project Manager will orchestrate all project activities, manage cross-functional teams, and serve as the primary point of contact for project stakeholders, ensuring alignment with business objectives and a smooth transition for all impacted users. Key Responsibilities: Project Planning and Execution: Develop comprehensive project plans, objectives, deliverables, timelines, and resource requirements. Manage project execution and monitor progress Stakeholder Management: Identify, engage, and manage relationships with all project stakeholders, including business leaders, technical teams, end-users, and vendors. Facilitate effective communication and ensure stakeholder expectations are managed. Change Management Leadership: Develop and implement a robust change management strategy and plan aligned with project goals and best practices (e.g., Prosci ADKAR methodology). Conduct change impact assessments to understand the effects of the CCaaS implementation on people, processes, and technology. Design and execute communication plans to keep stakeholders informed and engaged throughout the project lifecycle. Develop and deliver comprehensive training programs to equip end-users with the necessary skills to effectively utilize the new CCaaS platform. Identify, analyze, and manage resistance to change, developing strategies to mitigate risks and foster adoption. Drive user readiness and ensure successful transition to the new system, measuring adoption and identifying areas for post-implementation support. Risk and Issue Management: Proactively identify, assess, and mitigate project risks and issues. Develop contingency plans and manage resolution efforts to keep the project on track. Reporting and Governance: Provide regular, clear, and concise project status reports to senior management and stakeholders. Establish and maintain project governance structures. Quality Assurance and UAT Oversight: Collaborate with QA teams and business representatives to ensure the delivered solution meets quality standards and business requirements, overseeing User Acceptance Testing (UAT). Must-Haves: Proven experience as a Project Manager , successfully delivering complex technology implementation projects Project Management Professional (PMP) or equivalent project management certification Excellent communication skills in English and French Demonstrated experience in leading and managing change management initiatives. Proficiency in project management software and tools (Jira, Teams) Nice-to-Haves: Familiarity with Google Cloud products and services, particularly related to Contact Center AI Prosci Certification for change management ------ Project Manager TI senior certifi (PMP) , avec une forte expertise en change management (idalement Prosci) , pour piloter une implmentation Google CCaaS et assurer ladoption utilisateur et de grer des parties prenantes multiples (affaires, TI, fournisseurs). Responsabilits cls : Planification et excution du projet CCaaS (Google) Gestion des parties prenantes et gouvernance Leadership en gestion du changement (idalement Prosci / ADKAR) Communication, formation, gestion de la rsistance Gestion des risques, reporting excutif Supervision QA et UAT Exigences importantes : Exprience confirme comme Project Manager TI Certifications requises : o PMP (ou quivalent) o Prosci (fort atout) laise avec Jira, Teams Connaissance Google Cloud / CCAI : atout (formation fournie si manquant) Disclaimer: AI may be used in evaluating candidates. This posting is for an existing vacancy. Apply