About Us:The Guelph Family Health Team is a not-for-profit, interdisciplinary primary care organization providing comprehensive, team-based care to the community of Guelph and surrounding areas. Our team works collaboratively to improve patient access, health outcomes, and system sustainability through innovative and integrated primary care services.Position Summary:Reporting to the Chief Executive Officer, the Director, Operations & Performance provides strategic and operational leadership to ensure the efficient and effective delivery of team-based primary care services.This role aligns operational activities with organizational priorities through monitoring key performance indicators (KPIs), overseeing day-to-day operations, and optimizing clinical and administrative resources. The Director provides leadership to the management team and ensures services are delivered in accordance with patient safety, privacy, and quality standards.The Director also serves as the organizations Privacy Officer, providing leadership and oversight of information technology systems, cybersecurity, and digital health tools while ensuring compliance with applicable legislation, including the Personal Health Information Protection Act (PHIPA).Key Responsibilities:Leadership & Organizational ManagementLead and support the management team in the delivery of high-quality, team-based primary careProvide coaching, performance management, and professional development for managersCoordinate management meetings, project planning, and organizational reportingLead recruitment and onboarding of new team membersFoster a culture of collaboration, learning, quality improvement, and sustainabilityModel leadership aligned with the LEADS in a Caring Environment frameworkOperationsImplement operational strategies aligned with the organizational strategic planOversee daily operations of clinical and administrative servicesServe as Privacy Officer and ensure compliance with privacy legislation and internal policiesProvide oversight of information technology systems, cybersecurity, and digital health toolsManage corporate contracts related to facilities, administrative services, IT support, procurement, insurance, and employee benefitsCoordinate planning and reporting requirements with Ontario Health, including the Annual Operating PlanSupport infrastructure planning and capital improvement initiativesPromote effective communication and change management across the organizationPerformance & QualityCollaborate with leadership to develop and monitor organizational KPIs aligned with primary care prioritiesUse system performance data and trends to support continuous improvement in care and operationsEnsure compliance with quality and patient safety requirementsPrepare organizational performance reportsQualifications:Masters degree in Health Administration, Business Administration, or equivalent experienceUndergraduate degree in a health profession, health sciences, or health administrationMinimum 5 years of management experience with progressive leadership responsibilitiesMinimum 5 years of clinical experienceDemonstrated expertise in operations, performance management, risk management, finance, and human resourcesStrong problem-solving, negotiation, and conflict resolution skillsProficiency with Microsoft Office applicationsExperience with digital health technologies, information systems, and business planning considered an assetExperience in the not-for-profit or community healthcare sector considered an assetFamiliarity with the Canadian College of Health Leaders leadership competencies and Accreditation Canada standards considered an assetCompensation & BenefitsThe Guelph Family Health Team offers a competitive compensation package including salary, comprehensive benefits, pension participation, and professional development opportunities. Salary range will be commensurate with experience and leadership background.Equity, Diversity & InclusionThe Guelph Family Health Team is committed to building a diverse and inclusive workplace that reflects the community we serve. We encourage applications from individuals of all backgrounds and lived experiences and will provide accommodations throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).Join Our TeamThis is an opportunity to contribute to the future of team-based primary care in Guelph, working alongside a collaborative leadership team dedicated to improving health outcomes and strengthening community-based care.Guelph FHT is committed to diversity, equity, and inclusion and welcome all qualified applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process; Please advise Human Resources in advance if an accommodation is required.Interested applicants can email with a cover letter and resume by March 27, 2026. We thank all applicants for their interest and will contact only the successful applicants for an interviewHourly Pay Range: $60.82-$63.32
Job Title
Director Operations Performance