Job Title

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? Summary Managing the customer service functions, including cash, cashiers and merchandising. Duties & Responsibilities Human Resources Ensure cashier/merchandising staff comply with all store policies and operating procedures Train cashiers/merchandisers in job functions Provide ongoing guidance and instruction Loss Prevention Ensure all loss prevention standards are implemented, manage daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures Customer Service Ensure store employees present proper image to the public in accordance with Uniform Policy Answer inquiries regarding location of product, rainchecks, etc. Resolve customer issues according to established guidelines (refunds, exchanges, etc.) Promote the CSI Survey Merchandising Ensure shelves are clean and organized with proper rotation Ensure product displays are set up and taken down as directed by the AFSM/FSM General Ensure standards of housekeeping and store image are maintained Comply with all Health and Safety requirements May be asked to perform clerical and banking duties Comply with all store policies and procedures Comply with loss prevention policies and procedures and ensure they are executed in the store Perform other duties as required including Cashier duties when necessary Qualifications Planning, judgement and decision making Independent thinking as it relates to organizing store Problem solving is essential to ensure customer satisfaction Experience Computer literate Organized Efficient time management skills Knowledge of products and supplies Why work in a Shoppers Drug Mart store? Each store has an AssociateOwner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, coworkers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nations evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us. #J-18808-Ljbffr