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Position Title: Program Manager NonIT Duration: 12 months Extension Possible: Yes Conversion Possible: Yes Location: Toronto, Ontario, Canada Model: Hybrid (Monday to Friday, 9 a.m. 5 p.m.) Anchor Days: Tuesday, Wednesday, Thursday Summary of DaytoDay Responsibilities Attend various project, change, and communication meetings Develop and create materials and documentation Coordinate across teams and support multiple project streams Key Responsibilities Change Strategy & Planning Conduct audience analysis and role-based impact assessments across impacted teams. Establish and socialize RACI/DACI for Workforce Intelligence with Squads and People Analytics. Build reinforcement plans and behavior sustainment tactics post-implementation. Communications & Engagement Develop and coordinate communications and key messages for review; manage associated channels including AMAs and FAQs. Build communications assets (FAQs, Viva Engage posts, slide decks) and manage distribution lists. Lead leader communications and training enablement (talk tracks, leader guides, briefing packs as needed, in conjunction with Global Comms). Coordinate communication assets; manage the change champions network. Drive content production, logistics, and administrative coordination across projects. Training & Readiness Design and deliver training programs; develop job aids, SOP updates, and quick-reference guides in partnership with GFT and ETS. Build and administer readiness surveys; analyze results to inform corrective actions. Support measurement needs including survey builds and attendance tracking. Adoption, Measurement & Hypercare Track adoption metrics and sentiment; collect and analyze readiness data. Maintain issue/risk logs and implement corrective actions based on feedback. Provide hypercare support and issue triage; ensure frontline support and escalation pathways. Maintain change artifacts, dashboards, and trackers; ensure accuracy and timeliness. Operational Excellence Handle logistics, data, and content production at scale across three concurrent projects. Coordinate cross-functional activities and cadence (stand-ups, reviews, stakeholder touchpoints). Perform other administrative duties assigned, including tracking project statuses, building comms and maintaining project documentation. MustHave Hard Skills Change management Strong communication skills Stakeholder analysis Excellent writing skills Training development Analytics Ability to take initiative and be open to feedback NicetoHave Skills Prosci certification Experience with Viva PowerPoint and Excel proficiency SharePoint experience Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the Canada, Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexians platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexians brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.