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page for more information.**Work Location:**Markham, Ontario, Canada**Hours:**35**Line of Business:**TD Insurance**Pay Details:**$89,400 - $132,700 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate''s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Job Description:**TD Insurance is a part of TD Bank Group (TD) and were driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the accidents of life with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.In Canada we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.At TD Insurance, were committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and were dedicated to helping you grow, too. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously to help our colleagues unlock their full potential. More than just a job, we offer rewarding careers.**Role Purpose**The Manager, Field Investigations leads a team of Field Investigators delivering highquality, inperson investigative support across SIU and Fraud Operations. The role is accountable for people leadership, field investigation strategy, safety, referral quality, and investigative effectiveness, ensuring field activity materially strengthens fraud outcomes and defensibility.**Key Accountabilities****People Leadership & Capability*** Lead, coach, and develop a team of **Field Investigators**, fostering strong investigative judgment, professionalism, and a safetyfirst culture.* Set clear expectations for field conduct, evidence quality, documentation standards, and actionable recommendations.* Provide regular coaching, performance feedback, and calibration to ensure consistency in investigative approach and outputs.* Support onboarding, skill progression, and adoption of new field tools, techniques, and investigative technologies.**Field Investigation Strategy & Oversight*** Act as the primary **gatekeeper for field referrals**, ensuring work assigned is appropriate, clearly scoped, and aligned to a defined business need.* Balance investigator capacity, geography, risk, urgency, and complexity to prioritize field work effectively.* Determine when investigations should be completed internally versus referred to external vendors based on safety, complexity, or location.* Ensure field investigations deliver incremental value beyond deskbased reviews and are not duplicative.**Safety, Risk & Compliance*** Maintain **staff safety as the top priority**, enforcing requirements for background checks, OSINT reviews, and risk assessments prior to field engagement.* Approve, decline, or redirect field work where safety, consent, readiness, or investigative value is insufficient.* Ensure compliance with internal policies, legal requirements, and documentation standards within case management systems.**Investigative Quality & Business Impact*** Hold the team accountable for producing clear, concise, and defensible field summaries that articulate findings, risks, and recommended next steps.* Review and challenge investigative outputs to ensure conclusions are evidencebased and aligned to fraud indicators.* Partner with SIU leaders and desk investigators to close investigative gaps identified through field activity.* Identify emerging trends observed in the field (e.g., recurring entities, schemes, or behaviors) and feed insights back into fraud strategy, detection, and prevention efforts.**Stakeholder & Partner Engagement*** Serve as the primary point of contact for field investigation matters with SIU leadership, legal partners, vendors, and external agencies.* Influence upstream referral quality by educating partners on when and how to engage the Field Investigation team effectively.* Represent the Field team in operational forums, sharing insights, risks, and continuous improvement opportunities.**Core Skills & Experience****Leadership & Judgment*** Proven experience leading investigative or operational teams within fraud, claims, or law enforcement environments.* Strong decisionmaking skills with the ability to balance investigative value, cost, risk, and safety.**Investigative Expertise*** Deep understanding of field investigation techniques, including statements, canvassing, vehicle and property inspections, and thirdparty validation.* Ability to assess investigative readiness and translate field findings into clear, businessrelevant outcomes.**Communication & Influence*** Strong communicator able to challenge constructively, influence partners, and clearly articulate investigative findings.* Excellent written documentation and storytelling skills to support defensible fraud decisions.**Value the Role Delivers*** Ensures field investigations are targeted, safe, and outcomedriven rather than activitybased.* Elevates the quality, consistency, and defensibility of ontheground evidence used in fraud decisionmaking.* Acts as a strategic bridge between desk investigations and realworld validation, strengthening fraud prevention, detection, and consequence management.**Requirements*** Minimum of 7+ years relevant experience in insurance claims or field investigations.* Industry accreditation and ongoing training preferred.* Minimum 5 years of leadership experience* Act as a brand ambassador for the business area and the bank, both internally and externally.* Support a fair, equitable, and diverse workforce environment.* Promote continuous improvement and knowledge sharing within the team.**Who We Are:**As part of TD Bank Group, one of Canada''s largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.**Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.**Additional Information:** Were delighted that youre considering building a career with TD. Through regular development conversations, #J-18808-Ljbffr