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Location: Edmonton Alberta, Canada Schedule: Tuesday Friday:7:00 AM 5:00 PM Department: Operations Reports To: Senior Operations Manager / Lead Dispatcher Position Type: Full-Time, Permanent Why youll love Canada Cartage An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, crossdocks, and distribution centers, we are one of Canadas largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges. Position Summary The Account Coordinator provides essential operational and administrative support to ensure the smooth execution of daily tanker dispatch activities. This role is central to maintaining organization, ensuring accuracy in documentation, and delivering exceptional support to both customers and drivers. The ideal candidate is a proactive problemsolver with a foundational knowledge of industry who thrives in a fastpaced, multitasking environment. Key Responsibilities Operational & Administrative Support Assist dispatchers with load entry, order management, and schedule maintenance in the dispatch software system. Prepare, verify, and process documentation, including bills of lading, manifests, and trip envelopes, scanning and indexing. Monitor driver electronic logs (ELDs) and hours of service, alerting the dispatch team to potential availability or compliance issues. Able to manage ferry bookings, lodging for drivers as needed. Understanding of Border Connect ACI and ACE manifest. Maintain accurate and uptodate records in the system for customers, drivers, and loads. Assist Lead Dispatcher booking equipment to the shop or setting up roadside assistance for repairs. Make and assign driver trip numbers and confirm drivers are notified of their tour. Customer & Driver Communication Act as a primary point of contact for routine customer inquiries, providing status updates on pickups and deliveries. Provide direct, professional support to drivers, assisting with directions, paperwork questions, and nonurgent operational needs. Customer and driver service is a huge part of our business. Relay valuable information between dispatchers, drivers, and customers efficiently. Compliance & Safety Ensure all documentation for bulk liquid loads accurately reflects product classification proper shipping names, and TDG requirements for sourcing. Confirm all drivers are following all policies and procedures and have valid orientations and certifications. Geographical & Logistics Support Use knowledge of Western Canada and US geography to help plan efficient routes and provide accurate information to drivers as required regarding customer locations, routes, and potential delays. What Youll Bring 1 year experience. High school diploma. Along With The Following Skills & Competencies Strong analytical, communication and judgment skills. Foster driver relationships for each account to ensure driver retention. Proficient in MS Outlook, Excel, PowerPoint and Word. Ability to work in a fastpaced environment, multitask and handle projects simultaneously. Organizational skills are a must. Must possess superior attention to detail and the ability to manage multiple tasks and priorities simultaneously. 1 year of experience in transportation, logistics, or dispatch support role. Experience in tankers, bulk liquid, or dangerous goods is a significant asset, however willing to train the right person for the position. Basic understanding of bulk liquid products and their transportation considerations. Proficiency in Microsoft Office (Outlook, Excel, Word) is mandatory. Experience with transportation management software (TMS) or dispatch software is a major advantage. Excellent verbal and written communication skills, with a professional and courteous phone manner. Ability to work effectively both independently and as part of a collaborative team in a dynamic environment. Why people love working for Canada Cartage Cohesive team and a positive, hardworking atmosphere. Meaningful opportunities for career growth. Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork, and our core values. Perks discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few. Fun events throughout the year, like summer barbeques and driverappreciation week that regularly bring us together. We give back to the communities in which we operate by volunteering and donating to local charities. We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments. We are a top employer! Canada Cartage has been recognized on the Forbes list of Canadas Best Employers for six straight years in a row. Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canadas Top Fleet Employers. In addition, we have been recognized as Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartages reputation as an employer of high quality. Weve been acknowledged by Forbes 2023, as one of Canadas Best Employers for Diversity. Come work with an industry leader! Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know. We would like to thank all those expressing an interest in this position; however, only the candidates selected for an interview will be contacted. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women. #J-18808-Ljbffr