Job Title

Manulife / John Hancock is seeking a highly skilled Enterprise Agent Performance Management Configuration & Data Delivery Engineer to join our Insurance Licensing & Compensation engineering team. This hybrid role blends Enterprise APM functional configuration with handson data engineering, feeds/extract development, and reporting. The successful candidate will configure and enhance Enterprise APM components while also developing automated extracts, secure feeds, and enterprisegrade reports consumed across Finance, Distribution, Operations, and other key business functions. Work Arrangement: Hybrid from nearest office (3 days in Office, 2 days from Home); Remote working arrangement is not available. Position Responsibilities: Configure SAP Agent Performance Management components including compensation rules, crediting logic, hierarchies, rate tables, workflows, and user access roles. Support SAP APM calculation cycles, simulations, troubleshooting, and payout validation. Build automated extracts, interfaces, and batch feeds from SAP APM to downstream systems. Develop formatted operational and regulatory reports using Power BI, Tableau, SAC, SSRS, or Crystal Reports. Design and maintain ETL/ELT pipelines for SAP APM outputs using ADF, Informatica, or similar tools. Create secure and reliable outbound data delivery via APIs, SFTP, or managed file transfer platforms. Implement data validation, reconciliation checks, and quality controls for all feeds and reports. Maintain clear lineage from SAP APM to downstream outputs with full audit readiness. Optimize extraction logic for performance, reliability, and scalability. Build and manage scheduling, monitoring, and alerting for APMrelated data pipelines. Collaborate closely with Compensation, Finance, Actuarial, Distribution, and Operations to translate business needs into APM configuration and data delivery solutions. Document APM configuration changes, feed specifications, mappings, and technical/data definitions. Required Qualifications: Bachelors degree in computer science, Engineering, Information Systems, or equivalent experience. 37 years of experience with SAP APM or SAP Commissions/Sales Performance Management or Callidus Cloud. Handson experience configuring compensation rules, hierarchies, rate tables, workflows, and effectivedated structures in SAP/Callidus Commissions/Sales Performance Management. Strong SQL skills and understanding of data warehousing and data model design. Experience developing extracts and outbound feeds (CSV, TSV, XML, JSON etc.) via APIs, SFTP, or batch frameworks. Practical experience with ETL/ELT platforms such as Informatica, ADF. Experience producing formatted reports using Power BI, SAC, Tableau, SSRS, or Crystal Reports. Strong data validation and reconciliation skills with high attention to accuracy. Familiarity with scheduling/orchestration tools. Strong communication skills and ability to work crossfunctionally with business teams. Preferred Qualifications: Knowledge of licensing, appointment, agent lifecycle data, or financial payout processes. Exposure to SAP BTP, SAP Analytics Cloud or Callidus Cloud. Experience with Git, CI/CD pipelines, and DevOps practices. Familiarity with REST APIs, API gateways, and eventdriven integration patterns. Understanding of metadata management, data dictionaries, and data governance frameworks. When you join our team: Well empower you to learn and grow the career you want. Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words. As part of our global team, well support you in shaping the future you want to see. https://www.manulifeim.com/institutional/tw/en. [email protected] Referenced Salary Location Toronto, Ontario Salary range is expected to be between $86,100.00 CAD - $136,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr