Job Title

ManitobaThe Dufresne Group Home Office147 Commerce DriveWinnipeg, MB R3P1A2, CAN The Dufresne Group is currently seeking a Seller Account Manager, Marketplace to join our E-commerce Team. This role will be based in Winnipeg at our Home Office at 147 Commerce Drive, or remotely within Canada. The Seller Account Manager (SAM) is responsible for driving the ongoing success of TDG marketplace sellers by optimizing their performance, expanding their commercial potential, and ensuring they deliver a highquality experience to TDG customers. This role will support both marketplace sellers and drop ship vendors, ensuring each meets TDG operational SLAs, catalog accuracy requirements, and customer experience standards. The SAM manages a portfolio of sellers supporting them across business, operational, and technical topics to maintain an accurate and competitive catalogue, identify revenuedriving opportunities, and ensure compliance with TDG standards. This role plays a key part in strengthening seller relationships, growing category sales, and contributing to the overall health and strategy of the marketplace. Benefits Market competitive wages; Comprehensive benefits plan and excellent employee discounts; EmployerSponsored Retirement Savings Plan; Career growth and continuous development; Respectful and familyoriented working environment with strong company values; The opportunity to work for one of Canadas Best Managed Companies. Responsibilities Manage a large portfolio of sellers in different markets and categories Identify and grow opportunities within categories Develop strategic seller accounts and build strong relationships Ensure sellers keep their catalogue updated and incorporate sellers products into promotional activities Support drop ship vendors with operational troubleshooting, fulfillment performance, and catalog accuracy Proactively reach out to sellers on a regular basis and respond quickly to any incoming inquiries Conduct deepdive performance analysis for each seller and share strategic recommendations to maximize sales growth and improve customer satisfaction Monitor drop ship KPIs (shipcomplete rate, routing compliance, cancellations) and work with operations to address gaps Act as the conduit between customer service team and sellers Work closely with supply chain/operations teams to resolve vendor fulfillment or routing issues for drop ship Understand the unique needs of each seller and share personalized support Have a deep understanding of seller on-boarding and the marketplace platform Demonstrates the companys values in all aspects of their work performance Qualifications 35 years of experience in ecommerce, marketplace operations, account management, vendor management, or merchant success Previous experience in marketplace a plus Experience managing a book of business and driving commercial results (GMV, revenue, margin, or operational KPIs) Experience working with sellers, brands, or retailers on catalog quality, operational troubleshooting, or performance analytics Familiarity with ecommerce platforms (e.g., Mirakl, Shopify, Amazon Seller Central) is an asset Strong analytical skills with experience using dashboards or performance tools (Excel, Looker, PowerBI, etc.) Bachelors degree in Business, Marketing, Retail Management, Commerce, or a related field Combination of education and experience will be considered Strong communication and relationshipbuilding skills Analytical mindset with ability to interpret performance data Problemsolving abilities across operational and technical issues Organized and detailoriented, able to manage multiple seller priorities Proactive, resourceful, and adaptable in a fastpaced environment Ability to influence without authority and guide sellers toward best practices Drivers License Required. A satisfactory Criminal Record Check may be required #J-18808-Ljbffr