Job Title

Service Contract Manager page is loaded## Service Contract Managerlocations: Toronto/Ontariotime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 31, 2026 (27 days left to apply)job requisition id: JR35273### Job TitleService Contract Manager### Job Description**POSTION SUMMARY:**Vanderlande is the global market leader in baggage handling systems for airports and sorting systems for parcel and postal services. The company is also a leading supplier of warehouse automation solutions. Established in 1949, Vanderlande has over 11,000 employees, of whom 1,900 are in North America, all committed to moving its customers businesses forward at diverse locations on every continent. With a consistently increasing order intake of more than 1 billion euros, it has established a global reputation over the past seven decades as an exceptionally reliable partner for value-added automated material handling solutions.Vanderlande has recently built a large advanced automated warehouse for one of the largest retailers in the world in Canada.You will play a pivotal role in our support of this state-of-the-art warehouse. You will be responsible for all teams on-site and ensure the coordination between all their different activitiesThe ideal candidate for this position has a strong understanding of warehouse operations, is comfortable with high-tech systems and automation, and is committed to maintaining the highest standards of safety and efficiency.This role is crucial to our mission of providing the best service to our customer to make sure their business can thrive in Canada.**Essential Functions (Job Duties and Responsibilities):*** **Service Contract Oversight** Manage execution of active service contracts, monitor KPIs and customer satisfaction, and drive continuous improvement initiatives.* **Cross-Functional Coordination** Collaborate with Engineering, IT/OT, Commercial, and Procurement teams to ensure seamless service delivery and identify growth opportunities.* **Escalation** Serve as the escalation point for customer concerns while providing guidance and alignment across internal teams* **Site-based team leadership**Create a thriving and safe workplace through clear direction, ongoing coaching, and proactive safety leadership that unlocks team potential and consistent results.* **Commercial relationship**Act as a fair and transparent counterpart to the key customerproactively communicating, resolving issues, and protecting both parties interests while honoring contractual commitments.**Required Education and Experience:*** Minimum of 5 to 8 years in a similar role, ideally within a technical, industrial, or logistical environment.* Proven ability to manage and optimize service contracts, + Acting as the clients representative towards the company + Acting as the Vanderlande representative towards the client**Other Requirements:*** Valid Driver license**Preferred Qualifications:*** Warehouse Operations experience* Conveyor services or material handling services experience**Knowledge-Skills-Abilities (Competencies)*** Affinity with IT and cybersecurity is considered a plus, especially for customer-facing* Flexibility with time, able to shift priorities quickly based on staff and system needs* Team player with strong verbal and written communication skills with internal and external stakeholders* Customer and service oriented* Working knowledge of computers and equipment* Ability to solve problems under pressure* Pro-active attitude towards process improvement* Working in a stressful environment**Position Type/Expected Hours of Work:**Full time position; Monday through Friday, 8:00 a.m. to 5 p.m. With the expectation to manage a 24/7 operation.**Travel:**This position requires occasional travel**Supervisory Responsibility:**This position has supervisory responsibilities.**Other Duties:**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.**Salary range:**This is a full-time position, eligible to receive a base salary and to participate in an annual performance bonus program. The salary range listed represents the maximum and minimum starting base pay for this position as of the time of posting. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. Salary range for this position is CAD$130,000 to CAD$155,000.**Aspire. Grow. Achieve. *Together***Are you looking to develop your career and satisfy your ambitions at a company where you can **aspire** to new heights, enjoy personal **growth** and thrive on **achievement**environment. We are the global market leader for future-proof logistic process automation at airports from London Heathrow to Singapore Changi and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services.If you **aspire** to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects.To **achieve** our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins...So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.You will **grow**, take ownership and make every day better as you continue on the road to success with your spirit of adventure and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that ***together*** we have the confidence and ability to exceed our customers expectations in over 100 countries. #J-18808-Ljbffr