Job Title

Find Your Shangri-La in Shangri-La. Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 and that spirit continues to guide us today. Shangri-La Toronto is an elegant sanctuary nestled between the bustling business and entertainment districts. With the citys best shopping, sports, live theatre, and cultural venues in proximity, guests enjoy unparalleled access to Toronto's vibrant offerings. About the Role As a Service Manager Stewarding and Food Safety Manager, you will manage colleagues to maintain health, safety and hygiene in all culinary areas; maximizing the balance between colleague, guest and owner satisfaction. Key Responsibilities Interact with colleagues as internal customers, strategic partners in delivering Shangri-La hospitality from caring people according to brand service deliverables. Knowledge of local food safety requirements. Knowledge of machine operations - dishwashing machine, loading dishwashing solutions into automatic dispensers and regulate water temperature, output of detergents and chemicals. Inspect dishes for cleanliness and place clean dishes carefully in assigned storage location, scrubbing pots, pans and other kitchen equipment that cannot be washed automatically. Inspect all polished silver, stainless steel and related tableware used in food service. Ensure all designated equipment are cleaned, kitchen substances (such as grease) and kitchen chemicals disposed of properly, trash cans emptied and cleaned, garbage containers are transported to dump sites and adhere to recycling regulations. Ensure kitchen floors are cleaned at the end of each meal period and after each spill, work area and kitchen equipment are cleaned and in order according to procedures to maximize efficiency and safety. Assist with general kitchen prep duties, banquet or other setups. As a true service Ambassador, meet service expectations proactively, promptly, professionally, with genuine care to attention and detail. Ensures compliance to all hotel policies, standards and core practices. Maintain positive internal and external relationships, professional, friendly attitude towards guests and colleagues. Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility. Undertake other ad hoc related responsibilities, as required. About You Service Excellence Delight our guests at every interaction, with a genuinely warm presence, friendly, sincere nature, drive for excellence, being internally proud, outwardly gracious and humble. Internal Service Appreciation that internal customers (i.e. Servers) are considered strategic partners. Detail oriented Great care and attention to detail in fast paced environment. Cleanliness Orientation Demonstrated need for exceptional order and cleanliness, passion for cleaning, is wellgroomed with good personal hygiene. Functional Competence Safely work with cleaning chemicals, lift up to 50 lbs., stand, reach, grip and exert steadypaced mobility, constant lifting, pushing and pulling as well as excessive walking, standing, stooping, reaching and bending regularly throughout shift. Operational Knowledge Learn and follow Shangri-La deliverables, Shangri-La Toronto culinary service standards, programs, policies and procedures. Selfmotivation Able to follow through on direction, with minimal supervision. Communication Basic math skills, plus able to comprehend, read, write and speak English including workplace policies, job instruction, departmental and safety information. Problem Solving Able to prioritize, multitask, help others; calmly, respectfully, creatively and successfully resolve problems, as required. Emotional maturity Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility. Ethical and professional conduct Fulfills responsibilities with highest integrity. Safety focus Demonstrates safe work practices. Technology proficiency Safely operates all departmental equipment. Familiar with current culinary trends and methods. Capable of working independently, as well as in a team environment. Comprehensive knowledge of hygiene practices and occupational health and safety standards. Excellent verbal and written communications. Strong people management skills. Proficient with Microsoft Office programs (Microsoft Word, Excel, Outlook, PowerPoint etc.) Minimum 3 year previous work experience in food safety or related field, such as Food Manufacturing Industry. Experience in a worldclass hotel luxury brand and/or fine dining luxury level service preferred. Diploma in Food Science, Food Engineering, Food Safety etc., and or higher or similar (Preferred). Possess TraintheTrainer Skills/Industry Trainer Certification. Possess recognized food safety auditing skill to conduct inspections and audits to ensure food safety compliance. HACCP and/or ISO 22000 knowledge and awareness of system requirements, able to assist in achieving such certifications. Have HACCP/ISO22000 external auditor certification. (Preferred). Knowledge of ISO14001 / OHSAS18001 and EHS (Preferred) implementation. Required to work nights, weekends, and/or holidays. Current SmartServe. Must be eligible to work in Canada. Why Join Us A workplace that values your passion and supports selfrealization and personal growth. Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive. We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted. ShangriLa Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request. #J-18808-Ljbffr