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Job Description Le ou la Reprsentant(e) de soutien sur le terrain est responsable dappuyer les oprations quotidiennes dun ou de plusieurs sites de Services grs, incluant la production de copies, dimpression et de numrisation, les oprations de courrier et de messagerie, ainsi que la tenue des registres et rapports de facturation. Le poste soutient la rgion lors des mises en uvre et remplace le personnel absent ou en vacances dans les sites Ricoh de Services grs. Il ou elle est responsable de soutenir les objectifs oprationnels tous les sites clients situs dans un territoire gographique dsign. The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including copy, print and scanning production, mail and courier operations, and maintaining billing logs and reports. The position supports the region during implementation and fills in for absences and vacations across Ricoh Managed Services locations. Responsible for supporting operational objectives at all customer sites within a geographic territory. Field Support Representative Responsibilities Maintains accurate, complete and up-to-date Site Procedure Guides, forms and logs Collects data for the monthly management report as directed by the Site Manager/Supervisor Orders paper, toner and other office supplies Assists Site Manager or Supervisor with suggestions for improving processes and procedures Assists in the training of new and existing employees Reports to and works at various Managed Services client locations as scheduled as well as supporting Help Desk team Other duties as assigned by manager Mail Process all incoming and outgoing mail Perform mailroom functions including sorting, filing, packaging and preparing shipments File and label documents and material for storage and retrieval Shipping and receiving, including movement of boxes or equipment Provide courier service for pickup and delivery of mail and copy jobs (on/offsite) Copy Assist in the Copy Centre and complete all copy requests (binding, folding, laminating, etc.) Perform scanning and indexing of client documents Perform basic troubleshooting on equipment (e.g., clearing paper jams) General Perform front desk receptionist duties Assist in coordinating work assignments to meet deadlines and service deliverables Manage all aspects of the Ricoh Centre in the absence of the Site Manager/Supervisor Qualifications High School Diploma or equivalent work experience Minimum 1 year experience in a mailroom, copy centre, or customer service role Skills Experience with photocopiers, scanners, printers, bindery equipment, hole drillers, electric staplers, scales, collators and related equipment Excellent interpersonal skills with ability to quickly build business relationships Ability to multitask Strong self-motivation and results-driven mindset Excellent verbal and written communication skills Basic knowledge of Microsoft Office 365 Professional appearance at all times Other Requirements Ability to lift up to 50 lbs Present a professional image to customers and vendors at all times About Us Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customerobsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive highperformance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers success and guide them toward a better and more sustainable future. If you are seeking a purposedriven and passionate team, come create with us, and help drive our highperformance culture of excellence into tomorrow. Invest In Yourself Select the medical, dental, life, and disability insurance coverage that fits your needs. Contribute to your financial security with Ricoh Canadas Retirement plan, with company matching contributions. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development. #J-18808-Ljbffr