Job Title

Position Type: Full-time Existing VacancySalary Range: $53,015 - $70,686Duration: PermanentApplication Deadline: March 20, 2026Recognized as one of Canadas Most Admired Corporate Cultures, and a leading grant foundation, the Ontario Trillium Foundation (OTF) is an agency of the Government of Ontario with a mandate to build healthy and vibrant communities. With a budget of over $100 million, the Ontario Trillium Foundation (OTF) awards grants to some 700 projects every year to build healthy and vibrant Ontario communities.Reporting to the Manager, Customer Support and in collaboration with other Community Investment team members and other departments, the Program Administrator promotes the values, principles and professional public profile of the Ontario Trillium Foundation (OTF) by providing outstanding customer support, administrative and granting services to internal and external stakeholders to ensure efficient delivery of OTFs grant making operations and programs.What Can I Expect to do in this Role?Provide customer and administrative assistance, coordinate complex processes and serve as initial contact with various internal and external stakeholders, documenting conversations and tracking trends as requiredVerify accuracy and integrity of organizational registration data and data collection using our Customer Relations Management SoftwareCommunicate with stakeholders both verbally and in writing to problem solve and provide relevant informationAnswer and provide responses / resolutions to external telephone and electronic enquiries by clarifying desired information, researching, locating and providing the relevant details especially as it relates to OTF strategies, policies and procedures and escalates unresolved queries as appropriateProvide assistance for navigating the OTF grant application system and accessing program requirements and other information on the OTF websiteMaintain support center database (CRM) by logging accurate and appropriate informationVerify organization registration information submitted by new registrants and current applicantsWork collaboratively with other Program Administrator team members in sharing the workload throughout the life cycle of each granting periodWork collaboratively with others in Community Investments department participating in learning opportunities, department meetings and on department working groupsSkills and AttributesIn depth comprehensive knowledge of OTFs strategies, policies, procedures and in navigating OTFs websiteDiscretion and tact, and the ability to work with highly sensitive information, maintain confidentiality and handle difficult discussionsStrong interpersonal skills and the ability to deal with customer problem resolutionAnalytical ability in order to assess the capacity, leadership and fiscal qualifications of applicant organizations and active granteesAbility to coordinate complex activities, organize multiple tasks and prioritize workExcellent research and communication skills in order to provide relevant and detailed responses to requests for informationDeliver presentations on organizational eligibility and financial statement requirements, ensuring clear, accurate, and accessible guidance for diverse stakeholder groups.Demonstrated writing skills, including the ability to present accurate/ factual information clearly to diverse stakeholdersAbility to coordinate the exchange of information with all stakeholder groupsHigh degree of competence to work with different technologies and various platformsAttention to detail and an understanding of the importance of data and file integrityAbility to work as part of a team, assisting others when neededCore CompetenciesPursuit of Excellence/Accountability: Take ownership and deliversAgility: Embrace change and ambiguityCollaboration: Working together with others to leverage skills, talents, and knowledgeCritical Thinking: Interpret, evaluate, and analyze facts and informationInclusion: Embrace all people irrespective of race, gender identity, disabilityHow Do I Qualify?Relevant post-secondary education at the university or college-level, or an equivalent combination of education and experienceTwo to five years of office administration experience in a client service-oriented environmentKnowledge of the diversity of the Foundations clientele and stakeholder groupsBilingualism (French and English) is requiredHow we support diversity, inclusion and accessibilityWe are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.Learn more about the work OTF is doing to create an inclusive, anti-racist, accessible and diverse workplace:OTF is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). This job posting falls under the Public Service of Ontario Act, 2006.The use of AI is not used to screen, assess, or select applicants.While we thank all applicants for their interest, only those selected for an interview will be contacted.Application Deadline: March 20, 2026Directions for Application:To apply for this position, submit your cover letter and resume online. #J-18808-Ljbffr