Job Title

Overview Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotels charm and elegance have earned it recognition as one of the citys most soughtafter locations, as well as the prestigious MICHELIN Key 2025 and Cond Nast Traveler 2025 Readers Choice Awards. Worldclass service awaits our guests every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmontons castle offers awardwinning, locallyinspired dining, a multilevel health club facility, unforgettable meetings and events, and fairytale weddings. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations. Company Commitment Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job Title Assistant Night Manager (Full Time) Role Overview Reporting to the Night Manager, the Assistant Night Manager will assist with nightly tasks and, in their absence, ensure the highest level of guest service. The role includes overseeing the entire hotel and acting on behalf of the General Manager during the overnight period. Responsibilities Oversee night audit operations and manage the hotel in the Night Managers absence. Provide excellent guest service and assist with Front Desk tasks, including checkin and checkout. Ensure compliance with Front Office policies and complete nightly endofday reports, balancing accounts accurately. Support and motivate the night team, including performance evaluations and crisis management when necessary. Ensure a safe work environment, following health, safety, and emergency procedures. Handle guest requests, complaints, and interdepartmental communication effectively while completing administrative tasks as directed. Perform other duties as assigned. Qualifications Minimum 2 years previous supervisory experience in Front Office operations. Experience as Assistant Night Manager is beneficial. Proven ability to guide and coach team members. Operational knowledge and proficiency in Property Management System (MicrosFidelio) and Microsoft Office suite (Word, Excel, PowerPoint). Excellent leadership and communication skills. Strong guest service orientation and training skills background required. Ability to balance a variety of conflicting priorities while considering all aspects of the job (financial, operational, human resources). Working knowledge of a third language is an asset. Highly organized, resultsoriented, and able to be flexible and work well under pressure. Degree or Diploma in Hospitality Management is an asset. Additional Information Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents. Benefits Comprehensive benefits package (Medical, Vision & Dental) including extended benefits such as mental health up to $5,000 per year for fulltime permanent status employees. Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for fulltime permanent status employees. Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide. Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support. Learning programs through our Academies designed to sharpen your skills. Ability to make a difference through our Corporate Social Responsibility activities. Career development opportunities with national and international promotion opportunities. Salary Range: $41,500 - $60,000 CAD Gross Annually We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor. Visit #J-18808-Ljbffr