Job Title

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you''''ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? As a member of one of American Expresss dynamic product teams, you will handle the daytoday management and maintenance of corporate card products, along with their associated services, benefits and capabilities. You will support in the development and implementation of strategies and tactics that drive profitable portfolio growth. The successful candidate will also help manage cross line of business relationships to solve problems, close gaps and drive the flawless implementation of key initiatives that further the objectives for the portfolio. This role is rich and diverse, providing opportunity to gain experience and partner with stakeholders throughout the organization. If you have a customercentric mindset, a passion for tackling challenging issues and an unwavering drive to succeed, this role is for you! Responsibilities Strategy & Analytics Support the development and execution of portfolio strategy including potential for new capabilities and product refresh efforts. Understand customer and competitive trends by conducting periodic customer listening, competitive and qualitative assessments and supplying commentary on findings. Create performance and customer profile reports by analyzing key business metrics, make recommendations and implement strategic actions and solutions. Contribute to business reviews and annual investment planning. Management Support daytoday external and internal partner relationships. Oversee and ensure accuracy for all product messages and disclosure materials targeted to corporate prospects and cardmembers. Work effectively across broader Amex teams to deliver enhanced efficiencies and improve processes/services/experiences (Sales, Account Development, Servicing, Legal, Compliance, Technologies, etc.) Monitor customer feedback and escalations. Collateral Collaborate with internal teams and creative agencies to develop collateral enabling acquisition and customer engagement; measure performance to inform future actions. Ensure accuracy of product communications and positioning for internal marketing teams. Minimum Qualifications University Degree (preferably Business/Marketing) with minimum 12 years of marketing or product owner work experience. Proven selfstarter with a demonstrated ability to take initiative, drive results and champion a project from conception through implementation and evaluation. Strong partner and relationship management skills demonstrating ability to influence without having direct authority. Strategic thinker, with demonstrated ability to identify opportunities and translate a broad set of information and analysis into insights. Strong oral and written communication skills; emphasis on the creation/delivery of effective presentations. Demonstrated multitasking, project management, attention to detail and prioritization skills in a demanding environment. Proven ability to manage change and set priorities, with ability to be flexible and adapt with new opportunities. Proficiency in MS Office, notably Excel, Word and PowerPoint. Personal Attributes Logical and naturally curious mindset; seeks opportunities to gain experience and develop. Professional, selfmotivated and driven. Demonstrates personal accountability. Hiring Range: $68,000 to $102,000 annually + bonus + benefits. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other jobrelated factors. The job posting is for an existing vacancy. We back you with benefits that support your holistic wellbeing so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally. Competitive base salaries Bonus incentives Support for financialwellbeing and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global onsite wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that persons age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the Prohibited Grounds). If you have a disability and need accommodation, please speak with the Recruiter for more information. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. #J-18808-Ljbffr